Emny Chansedine Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

* Train new employees in their various tasks and monitor performance. * Performance review in workers before the three months of probation.* Train workers on how to use each of the equipment we use on campus safely, applying industrial safety standards.* Training and monitoring of the chemicals we use on campus according to WHIMS and ensuring that staff is always wearing PPE while on duty.* Responsible for giving direction to employees in a clear and respectful manner.* Ensure employees are following work schedule in a safe, efficient and productive manner.* Prioritize and schedule day to day work for Housekeeping, Janitorial and Custodial staff by way of work orders and provide additional instructions as necessary.* Responsible for quality control inspection on all campus at Mount Royal University and customer satisfaction. * Deals with customer complaints and takes corrective actions.* Report maintenance request or deficiencies to Maintain department through Frontline. * Maintain inventory records and order housekeeping and custodial supplies. * Responsible for Emergency Evacuation Procedures to take keys and account for all employees on site according to sign in sheets for both custodial and housekeeping staff and Reporting of information to head office and MRU security. * Ensures all equipment is in good working order and is being used correctly. * Address employees concerns or conduct.* Maintain written schedules for housekeeping and janitorial staff and makes adjustments when required. * keep track of the performance of each of the workers and motivate them to continue improving their work.* Plan work projects according to the seasons and taking into account Infosailen and the company's calendar and the resources that would be needed for the execution of each of the scheduled projects. * Maintain a statistics of the expenses of purchases of supplies and adjust to the monthly budget of the company.

Toronto, Canada Area

• Liaising between guests and partners to resolve complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations, etc.• Providing accurate, valid, and complete information by using the right tools, methods, and processes.• Supporting your colleagues with peer learning, and being open to feedback from others.• Following communication procedures, guidelines and policies.• Replying to emails and messages from customers all over the world in English and Spanish.• Strong customer service and conflict resolution abilities• Providing exceptional customer service to maintain client loyalty for repeat business which results in positive feedback and achieving daily and quarterly targets.• Dealing with challenging situations and providing solutions on a daily basis such as successful relocation's, refunding incorrect charges, meeting middle ground between partners and guests, compensation for complaints and good will gestures.

Toronto, Canada Area

• Supervision, scheduling and training of the Housekeeping, breakfast and laundry staff• Daily inspection of the services provided, provided room attendants with room assignments to clean rooms and public areas, Updated room status after a room inspection and reported clean rooms for the Front Desk.• Problem solve any issues within guest rooms or public area of the hotel, Listen and solve any guest complaints.• Monitor, check and order linen and maintain the inventory required for every month.• Work with the Maintenance department, Prepare and control maintenance requests to prevent rooms being placed Out of Order rooms – follow up on preventative maintenance.• Headed the Health and Safety committee, conducted regular meetings, maintained the MSDS files and ensured all the inserts were up to date. Monitor of all chemicals used in the hotel and report monthly with the other members of the health and safety committee.• Biweekly payroll and Timesheets.• Managed the front office department in addition to housekeeping duties, verified arrivals of the OTA’s and third-party sites, and handled the payroll entries for both departments.• Entered relevant details into ‘’Profitsage’’ – the Crescent accounting system and ensured all accounts were balanced.

Toronto, Canada Area

I demonstrate the ability to coordinate cooking times properly, prepare each menu item according to the specifications, procedure and presentation of the Shoeless Joe plating.Achievement of competence in his designated position and I am willing to learn new skills-position, follow all the safe handling of food, health and safety.

Bolívar Area, Venezuela

• Responsible for purchases of merchandise from the company like spark plugs, engines, transmission oils, car body parts, and others.• Contacting the suppliers company and made the negotiables the discounts and payroll. • Carried the administration as payroll, hired people for the store, made every month the inventory.• filled the gains and losses books, reported monthly the utility of the company with my business partner.

Venezuela

• Prepare Event Summary, Schedule and organize meetings, Request Security for events, Organize wedding photos & photo permits.• Sales Manager support in all forms. Includes preparing contracts, proposal preparation.• Follow up with clients if required, perform last minute sites if required, Office support in the creation of necessary reports & presentations.• Provide support to management in the Planning of events with attention to detail, Manage and coordinate event details such as contracts, registration, staffing, travel and accommodations, equipment, shipping and another event logistics.

Bolívar Area, Venezuela

• Made the monthly payroll and interviewed the staff for the company, held motivational events for the company staff, assisted in the scheduling of interviews for the staff.• Managed employee enrollment processes for training.• Invoices of human resources processed and related expenses.• Assisted in online monitoring of the employee's welfare program.

Bolívar Area, Venezuela

• Served customers with their requirements.• Send out weekly operation notes to Departments• Book Internal Meetings• Book Owner Meetings/Events, Sales Manager support in all forms. Includes preparing contracts, proposal preparation.• Enter rooming lists and any changes, Follow up with clients on Rooming Lists.• Made the budgets of the events.• Coordinated the pre and post event and ensured that my clients were satisfied with the service.

Bolívar Area, Venezuela

I was working in the rooms department, where i could learn more about providingan excellent service to the hotel guests, work by managing the cleaning staff ofthe rooms where we were able to create an excellent atmosphere of teamwork andbringing the best quality standards to the practice.

Travel And Tourism Diploma, Tourism And Travel Services Marketing Operations, Diploma

Airline Tariff and Ticketing. Travel Agency Operations. World Destinations. Advanced Airline Tariff and Ticketing. Airline Computer.

Bachelor'S Degree, Hospitality Administration/Management