Emoke Tatrai Email & Phone Number

London, Gb

London, England, United Kingdom

As a Senior Business Development Associate, I thrive in a fast-paced, dynamic environment where I manage and develop a team of 6 direct reports. My role combines leadership, strategic planning, and operational management to drive continuous improvement and ensure the highest levels of customer service for the DACH region.Key Responsibilities:Lead, coach, and mentor a team, focusing on their professional development through regular performance reviews, coaching sessions, and tailored training plans.Oversee recruitment, including interviewing, onboarding, and probation meetings for new starters, ensuring a smooth integration into the team.Manage key account operations for a specific regional area, working closely with customers, suppliers, and internal stakeholders to maintain service excellence.Foster a positive team environment, organizing team-building events and promoting collaboration across functions.Conduct regular team meetings, addressing areas for improvement, system enhancements, and ongoing support.Collaborate with senior leadership and the BDA Manager to align on strategic initiatives and drive operational efficiency.I take pride in maintaining high morale within the team, promoting continuous development, and ensuring that standard operating procedures (SOPs) are in place and up to date. My goal is to consistently deliver superior results and contribute to the overall growth and success of the business.

London, England, United Kingdom

Key responsibilities : Accurately processing and confirming customer orders in the system.Closely monitoring customer accounts and collaborating with commercial, logistics, and quality departments to ensure seamless operations.Entering purchase orders into the system with precision.Promptly addressing customer inquiries and ensuring timely responses.Coordinating with the quality team to provide customers with requested quality documents and information.Managing the dispatch of product samples to customers, either by handling them directly in the office or coordinating with warehouses to source samples from stock or inventory.Preparing and sending price quotes to customers, in collaboration with the Product Management team and gathering the necessary information from clients.Supporting the lead qualification process.Logging opportunities and quotes in to SalesForce to maintain accurate records.Monitoring customer shipments as needed, ensuring a consistently high level of customer service.Reviewing and managing stock levels for key accounts, ensuring sufficient inventory is maintained to meet contract requirements.

London, United Kingdom

I provided administrative support to the sales team for the German, Dutch, and Swedish markets. My main responsibility was to offer direct support and assistance to the Sales Managers in delivering a high level of service to our valued clients, as well as helping the sales team achieve their growth targets. The role involved a variety of administrative functions, including managing all incoming orders, following up with customers, and ensuring that all orders were completed promptly and efficiently, requiring strong attention to detail and time-management skills.I played a vital role in the sales process from start to finish, regularly liaising with clients and suppliers (DigiCert, Globalsign, Sectigo, and Entrust) to ensure a consistently high level of service.

Budapest, Hungary

Key responsibilities• Identify user issues, diagnosing problems and delivering workable solutions via phone, email • Ensuring that all user issues resolved with agreed service level time frames• Exceeding end user expectations through professional customer service• Overseeing the installation of hardware and software • Troubleshooting software including Windows 7 • Managing access and assigning appropriate permissions to ensure security of informationAchievements• Resolved 96% of IT issues within SLA time frames• TOP 3 team member considering KPI

Törökbálint, Hungary

Key responsibilities• Communicate with vendor base to ensure merchandise classification forms are completed• Keeping daily contact with the suppliers; Creating reports; Checking and administration of promotions and prices using SAP• Provide and maintain high service level to stores with timely and relevant stock deliveries

Budapest, Hungary

Administration; Purchase of custom built car parts based on the customers unique orders; Organising meetings with the German supplier companies; Interpretation and translation tasks; and daily use of German language.

Győr, Hungary

Car parts delivery administration and accounting in SAP system; Keeping daily contact with the logistic network of Audi.

Győr, Hungary

Key responsibilities• dealing with a large number of customers on a daily basis and ensuring complete satisfaction• handling customer enquires and complaints promptly and efficiently with minimal disruption• managing customer details database and renew, cancel and upgrade contracts • Ordering products and organising stock and administration of the daily processes.

Switzerland

Bachelor’S Degree, International Relations, Specialisation Of Foreign-And Security Policy And Eu Integration

Ecdl Degree

Activities and Societies: Microsoft Windows (XP, Vista, 7), Microsoft Office (Outlook, Word, Access, Excel, Powerpoint)

Bachelor’S Degree, Social Sciences