- Operational & administrative support to the CEO & COO

- Provided administrative support for Sr. Operations Manager - Touring, Sr. Operations Manager - Broadway & NYC Operations Team; supporting the launch of over 30 projects across the US & Canada- Managed & coordinated all aspects of Broadway & Tour launch & load-out logistics; briefing teams on Monday.com project management tools- Recruited & onboarded new employees for Broadway, Experiences and Touring teams in NY, NJ, PA, CT; streamlined recruiting & onboarding processes, collaborated on offboarding process- Trained & developed Broadway & NY Experience Sales Associates, Merchandise Managers, Operations Staff- Coordinated removal of FabScrap items for upcycling and reuse- Managed & organized the 2023 Broadway Cares/Equity Fights AIDS Broadway Flea Market & Grand Auction, raising over $10.5k in funds- Collaborated with Purchasing, Logistics, Design, Finance, and Accounts to execute projects- Organized & managed inventory for all project supplies (Touring Booths, Broadway Booths, launch supplies, etc.)- Updated all NYC based project displays with merchandise updates (Broadway shows, The Friends Experience: The Store, RISE NY, DiscOasis) in 2021-2022- Covid-19 Safety Manager for Broadway teams; tracking of positive cases, isolation, testing protocols- Successfully launched 13 Broadway & Off-Broadway Shows in 2021 during the "reopening" of Broadway, after the COVID-19 shutdown

- Provided customer service & support to over 1,200 employees in 3 NYC locations- Managed the Corporate Operations team in daily operational functions, meeting & conference room setup- Worked directly with the Global Events Team for all on-site Events and Meetings; including Banana Republic & Gap Franchise Market Weeks and Gap Brand Development Trips- Partnered with Gap Specialty & Gap Outlet Production, Merchandising & Visual Teams to help streamline the quarterly Line Adoption process- Started a #Greenfor2019 campaign for 55 Thomas in an effort to reduce our building’s carbon footprint through bulk trash, sample management (i.e. clothing, fabric, mannequins) and composting- Created & managed tickets in the Service Now portal for all Corporate Operations & Facilities needs- Provided one-on-one training in Service Now ticketing system for over 100 employees- Managed & coordinated the Sample Management process for charities ($1.6M donated in 2019)- Added new charities to our donation roster; directly impacting those affected by natural disasters in Texas, Florida, South Carolina, Puerto Rico and California- Managed & streamlined the weekly inter-office Moves process for NY HQ Offices- Managed & edit all Corporate Operations Communications for HQ Offices- Implemented a new food waste stream management process; added composting- Attended Greenbuild 2018 in Chicago- Co-chaired the Gap Sustainability Sample Management Task Force- Member of Gap Inc. Equality & Belonging Groups: GapGEAR and ASIA- Team Leader for Gap Inc. "Gap East" food delivery with God's Love We Deliver- Position was eliminated due to the COVID-19 pandemic

- Provided customer service & support to a building of over 1,200 employees in 4 NYC locations- Managed the Corporate Operations Representative (COR) Team in daily operational functions, meeting & conference room setup- Worked directly with Corp Ops Manager to organize and execute setups for major brand meetings each Quarter: Gap & Banana Republic Development Trips, Gap & Banana Republic Franchise Trips and Gap Line Adoption- Created & managed tickets in the Service Now for all Corporate Operations & Facilities needs- Provided one-on-one training in Service Now ticketing system for all employees- Managed & coordinated the Sample Management process for charities- Setup & worked with new vendors for the Tribeca and Midtown offices- Helped elevate the efficiency in completion of service tickets, resulting in updates to the Service Now platform and better end-user interface- Streamlined the process for delivery and sorting of hangers for all samples in the building- Executed a new Sample Management process for denim donation; saving Kids/Baby denim and R&D items from being destroyed/discarded- Streamlined the process for disposal of all Marketing props & waste; thus creating a "bulk trash" policy for our main NY HQ office- Updated and streamlined the inter-office “Insider’s Guide”- Member of Gap Inc. Business Resource Groups: GapGEAR and ASIA- Volunteer with Gap Inc. "Gap East" for God's Love We Deliver food delivery

- Primary DOR's: Operations, Loss Prevention, Stock, Marketing/Events & Styling- Special Events: worked with 770 (Corporate) partners to execute in-store events, shopping parties, Insiders and Stylist commission events; included event planning, organization, setup/tear down, execution, hosting. (These included partnerships with Spotify, GOOP and various local designers.)- Stylist Program: oversaw the team of Personal Stylists to help them meet their SPH, client and event goals each period- Operations/Stock: managed the stock team on a daily basis and for overnight rollout of new merchandise. Additionally, I managed the Enterprise Selling process, which includes responding to direct demand orders for up to 100-300 a day. The ES process involves picking merchandise, manifesting all packaging and order accuracy and packaging the items for company compliance. - Loss Prevention: completed monthly internal LP Audits, kept the store team up to date on store shrink goals and LP awareness & leading the team in the physical inventory process twice a year.- Daily Responsibilities: leading the team in sales & service, training new employees in denim fit sessions, operations, loss prevention, markdowns, shipment, etc., for the Flagship & highest volume store on 5th Avenue.

- Acted as the liaison between all stores (70+) and Corporate Business Partners- Responsible for all weekly, monthly, quarterly and yearly reporting for the Head of Stores, Regional Managers, District Managers and DMIT's. (Reporting included: Madewell vs. J.Crew Retail Sales & Traffic, Non-Apparel & Denim Selling, Marketing Barcode Reporting, Comp. Sales by Department, etc.)- Responsible for all store operational & service requests; mainly dealing with supplies, expenses, travel and budgets- Responsible for the upkeep of the Field Management HR files, ensuring Company & Legal compliance and all personnel actions (promotions, new hires, transfers, etc.)- Worked directly with the Finance, Store Operations, Merchant, Visual, Planning & Allocation teams to ensure that business strategies & directives are being executed in a timely manner- Served as the Executive Assistant to VP for all Madewell stores. Responsible for daily calendar & meeting maintenance, travel & expense management, special projects, etc.

- Primary DOR: Operations & Loss Prevention- Operations: created, edited & maintained the store schedule (for over 75 employees); which included all adjustments based on sales forecasts & actual sales. Additionally, I oversaw the store supplies list and back office organization.- Loss Prevention: completed monthly internal LP Audits, kept the store team up to date on store shrink goals and LP awareness- Daily Responsibilities: leading the team in sales & service, training new employees in denim fit sessions, operations, loss prevention, markdowns, shipment, etc., for the Flagship location on 5th Avenue

Department Manager, Women's Accessories - NoHoApril 2011 to September 2011- Chosen to revamp the Women's Accessories (WAC) department; which had been under performing for several months. Was able to reach a positive comp in 3 months.- Trained & developed a new Team Leader, who came from a small volume store, to develop & coach the WAC team through merchandising, markdowns, replenishment, etc.- Responsible for the interviewing, hiring & orientation process for the entire store. Screen applicants, set up & conducted weekly interviews, running background checks & references, making job offers and conducting new employee orientations for all NYC Flagship stores.- Responsible for all daily operations of the store: opening & closing registers, creating the break schedule, compiling payroll, restocking, completing markdowns, receiving & processing shipment, hosting store meetings, etc.Department Manager, Men's & Men's Accessories, NoHoAugust 2010 to April 2011- Chosen to run the Men's & Men's Accessories department at the largest store in the Company.- Responsible for the business of both departments, along with the training & development of my team.- Trained & developed 3 Team Leaders during my tenure as Department Manager.- Instrumental in helping the store achieve the Company's highest single sales day on Black Friday 2010 of over $200K at the time.- Received the MVP of the Top 5 Stores Walkthrough, as voted by the Northeast Regional and District Managers for Fall 2010.- Responsible for all daily operations of the store.Department Manager, Housewares, Upper West SideDecember 2009 to September 2010-Responsible for the staffing, training, merchandising, replenishment, etc. for the Housewares Department at one of the Top 5 stores in the Company.-Additionally, I conducted interviews for the store and new hire orientations for all departments in the store.-Responsible for all daily operations of the store.

- Responsible for purchase order management for 9 categories of product: tabletop, bar, kitchen accessories, wall art, pillows, quilts, rugs and holiday. This included sample management, prepping for pre-buy/finalization meetings, new vendor setup, training of new employees and sample sale management.- Traveled to the NY Gift Show to scout new product and meet with vendors- Supported two Buyers and one Senior Buyer in administrative tasks and product management