Esther Monge Sandí Email & Phone Number

San José

• Knowledge of the different technical standards and their certifications for consultative selling and achievement of objectives.
• Process mapping, management system monitoring, process control. Participation in internal certification and accreditation audits. Creation of documentation for compliance with process requirements.
• Management and follow-up of offers through CRM, guaranteeing an execution from the initial prospecting to an effective closing.
• Management of a wide portfolio of clients which is followed up through constant communication and customer loyalty.
• Prospecting based on databases and field work in order to promote new income in the different products.
• Knowledge of the work based on an ISO 9001 and ISO 17021 management system, which helps to create a quality tool in the process. Compliance and monitoring of monthly indicators.

• Quotation and management of large-scale construction projects (such as W CONCHAL, Faculty of Engineering UCR, Gran Hotel Costa Rica, ULatina Heredia, PIMA Guanacaste, among others).
• Quality Assure of the process and the product.
• Total execution of the project (manpower and product application), work meetings and assurance of the granted planning.
• Management of possible complaints associated with the misapplication of the product, structural problems that affected the proper functioning of the product or quality claims associated with the product.
• Follow-up in the field to the projects and clients of the product, verifying and guaranteeing that it complies with what is required.
• Advice and technical talks on the different products, applications, correct handling, and recommendations for a good final finish.

Colima, Tibás

• Technical advice on chemical products for refrigeration equipment, steam generators or laundries.
• Visits to clients in order to corroborate the parameters of the equipment based on the dosage of the recommended chemical products.
• Preparation of reports and analysis of parameters on site, giving a quick response to the client and verifying that the products fulfill their function in order to correct possible variations.
• Prospecting through visits and demonstrations of the operation of the recommended products.
• Resolution of problems associated with misuse of products, changes in operating conditions or others that involve changes in products or their doses.
• Understanding of each production process in order to provide the best solution to the customer (product and dosage).

Supplier Quality Department

San José

• Analysis of waste treatment water from boilers and cooling systems.
• Development of reagents and assessments to determine different parameters.
• Visit to clients in order to take samples and verify the effectiveness of the products.

Licenciatura, Ingeniería Química

Digital Marketing Professional Certificate

Scrum Master

Gerencia Estrategica De Ventas

Curso Corto

Lead Auditor Iso 9001

Education record

Green Belt Certification

Other, Project Management

The Project Management Course