Assistant Housekeeping Manager
Current• Assisting in Managing Housekeeping Operations and Budgets• Assists in all lost and found procedures.• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.• Inventories stock to ensure adequate supplies.• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.• Works effectively with the Engineering department on guest room maintenance… Show more • Assisting in Managing Housekeeping Operations and Budgets• Assists in all lost and found procedures.• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.• Inventories stock to ensure adequate supplies.• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.• Works effectively with the Engineering department on guest room maintenance needs.• Understands and complies with loss prevention policies and procedures.• Ensures all employees have proper supplies, equipment and uniforms.• Assists in supervising an effective inspection program for all guestrooms and public space.• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.• Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.Ensuring Exceptional Customer Service• Handles guest problems and complaints seeking assistance from supervisor as necessary.• Assists in the review of comment cards and guest satisfaction results with employees.• Sets a positive example for guest relations. Show less
