Emir Öner Email & Phone Number

Türkiye

As a Talent Acquisition Sourcer / Recruiter with expertise in hiring top-tier Customer Support Candidates, I specialize in connecting businesses with talent that drives exceptional customer experiences. My role involves end-to-end recruitment, ensuring the right fit for both the candidate and the organization.Key Responsibilities: • Talent Acquisition: Sourcing, screening, and engaging highly skilled candidates for customer support positions across various industries. • Stakeholder Collaboration: Partnering with hiring managers to understand role requirements, team dynamics, and company culture to ensure strategic hires. • Candidate Experience: Facilitating a seamless recruitment process, from initial contact to onboarding, while fostering a positive experience for candidates. • Market Insights: Leveraging market trends and analytics to build effective hiring strategies for customer support talent. • Diversity & Inclusion: Promoting inclusive hiring practices to ensure diverse representation within teams.Achievements & Skills: • Successfully filled critical customer support positions within tight deadlines. • Built strong talent pipelines through networking, job boards, and social media platforms. • Proficient in applicant tracking systems (ATS) and recruitment tools for enhanced efficiency.Passionate About:Connecting exceptional customer support professionals with companies that prioritize quality interactions and customer satisfaction.

As a Training Specialist with expertise in Virtual Instructor-Led Training (VILT) for Customer Care, I am passionate about empowering teams to deliver exceptional customer experiences. With a strong background in designing and implementing engaging, effective training programs, I aim to enhance the skills and knowledge of customer care professionals, driving performance and satisfaction.What I Did:- Training Design: Develop and deliver comprehensive VILT programs tailored to customer care teams, focusing on essential skills and best practices.- Employee Development: Foster a culture of continuous learning and improvement, enabling customer care professionals to thrive in their roles.- Engagement Strategies: Utilize interactive training techniques to maximize participation, retention, and practical application of learned concepts.- Performance Metrics: Measure and analyze training effectiveness to ensure continuous improvement and alignment with business goals.COPC Certified Trainer, I specialized in delivering comprehensive training on COPC standards and best practices. My role involved enhancing team performance through targeted workshops and coaching sessions, while also facilitating assessments to pinpoint areas for improvement in customer service operations. I developed and provided training materials for ongoing staff development, collaborated with management to implement performance improvement strategies, and monitored the effectiveness of training initiatives. Additionally, I supported teams in achieving certification and ensuring ongoing compliance with COPC standards & auditions.

Türkei

As Customer Care Specialist fluent in both German and English, I am committed to providing top-notch support and fostering positive relationships with customers. With a strong background in customer service, I excel at resolving inquiries efficiently and ensuring customer satisfaction.What I did:- Bilingual Support:Offer seamless customer assistance in both German and English, ensuring clear and effective communication.- Problem Resolution: Address and resolve customer issues promptly, maintaining a high level of satisfaction.- Customer Engagement: Build and maintain strong relationships with customers, understanding their needs and providing personalized solutions.- Process Improvement: Identify opportunities for enhancing customer service processes to improve efficiency and effectiveness.

Region Köln/Bonn

Bachelor Of Business Administration - Bba, Wirtschaft Und Verwaltung

Activities and Societies: “IIBF (Faculty) Social Media Administration” , “Genç Ekonomistler” Social Media Administration, Mediadesign.

Fachhochschulreife, Wirtschaft Und Verwaltung