Key things to do:1. Managed customer service operations, ensuring high levels of customer satisfaction and loyalty.2. Developed and implemented strategies to improve customer service quality and responsiveness.3. Handled customer complaints and feedback, resolving issues promptly and effectively.

Key role - 1. Managed financial records, including accounts payable and receivable, budgeting, and payroll.2. Prepared financial statements and reports, ensuring accuracy and compliance with regulations.