Elsa Montes Email & Phone Number

La Porte, Tx, Us

United States

Primary inside sales contact for PBF Energy - Torrance Refining Company in Southern California

Houston Tx 77081

• Maintaining exemplary customer service within store and establishing special business relationships with customers to gain their business over competitors• Assisting Store Manager in implementing strategies to help meet store goals and objectives• Assisting Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations• Ensuring compliance with federal, state, and local regulations• Establishing strong customer service/selling culture to maximize sales• Working as Customer Service Representative and supervising CSR activities in absence of Store Manager, including but not limited to transaction processing, maintenance of cash drawers and cash handling procedures• Marketing within community to increase market share and store revenues• Resolving customer complaints for increased customer satisfaction• Assisting Store Manager with controlling labor hours, cash, store audits, and shrinkage• Help maintain neat and clean store environment for customers and employees

Houston Tx 77021

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches• Monitored customer behaviors and upheld strict protocols to prevent theft of assets• Upheld strict financial controls by keeping funds secure and accurately transferring monies• Checked amount details and fraud markers for transaction papers such as checks and money orders• Promoted products or services to each customer to consistently achieve sales targets• Accessed computerized financial information to answer questions related to specific accounts• Removed mutilated currency from circulation• Sold and cross-sold bank products to new and existing customers• Audited fellow teller currency to contribute to dual-control procedures• Logged cashier's checks and other transactions to maintain accuracy of account records• Counted and packaged currency and coins• Turned in excess cash to maintain drawer security• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Houston Tx 77081

• Responded to customer requests for products, services and company information• Educated customers on promotions to enhance sales• Consulted with outside parties to resolve discrepancies and create effective solutions• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes• Evaluated account and service histories to identify trends, using data to mitigate future issues.• Helped store management meet standards of service and quality in daily operations.• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.• Responded to and resolved customer questions and concerns.• Completed store opening and closing procedures and balanced tills.• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

High School Diploma

Education record

Education record