Grow revenue within existing accounts by identifying new opportunities and up-sell opportunities.Collaborate with cross-functional team, including solutions engineers and consultants to help maximize use, value, and satisfaction of offerings. Conduct well-informed and consultative meetings with clients to demonstrate business value. Advanced consultative expertise in Apple and third-party solutions, mobility adoption, and business transformation.Provide insights, feedback, market trends, and areas of improvement to internal company leadership.

Supervised sales and operations teams of over 30 - including sales, inventory, preservation, and merchandising specialists.Led team to achieve regional recognition as top achievers in a B2C sales initiative.Participated in 6-month career experience as Business Manager, leading a B2B sales team.Responsible for management of projects and product launches at retail location.Worked cross-functionally with divisional managers, operations, sales, finance, human resources, safety and compliance.Responsible for interviewing and hiring over 20 entry and mid level candidates.

Oversaw a team of high performing technical support specialists and customer trainers that produced exceptional results, focusing on customer relationship building, same day help, and timely repairs. Led an initiative that resulted in an increase of the amount of customers seen by over 16,000.Improved technical support performance by meeting metrics such as session duration and customer satisfaction.Held quarterly development sessions with direct reports to add value and support for professional development.

Drove sales and created customer loyalty by creating tailored technical solutions for B2C customers.Participated in the interview process for potential new hires.Facilitated training for on-boarding new hires.Coached and mentored sales specialists to meet KPIs.