Emrah Tataroglu Email & Phone Number

Australia

Melbourne, Victoria, Australia

Ensure the delivery of excellent customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner. Facilitate the on-time identification and resolution of escalated matters to support smooth workflow of operations. Recruit best-fit talents by conducting interviews, while maintaining contact throughout the day. Maintain an accurate and up-to-date housekeeping records, including room inventory. Efficiently oversee potential corporate… Show more Ensure the delivery of excellent customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner. Facilitate the on-time identification and resolution of escalated matters to support smooth workflow of operations. Recruit best-fit talents by conducting interviews, while maintaining contact throughout the day. Maintain an accurate and up-to-date housekeeping records, including room inventory. Efficiently oversee potential corporate accounts to optimise revenue. Plan and organise monthly meetings with the leadership team and franchisees to demonstrate progress and share best practices. Show less

Victoria, Australia

Melbourne, Victoria, Australia

Ensured the delivery of exceptional customer service. Manager customer complaints and focused on resolutions which would benefit both the company and the customer. I was also elected to be the Revenue Champ for my team which meant it was my responsibility to motivate and drive sales.

Melbourne Airport, Victoria, Australia

In my recent job role as a Front Office Manager at Quest Melbourne Airport, I ensure the delivery of excellent customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner. I facilitate the on-time identification and resolution of escalated matters to support smooth workflow of operations. I recruit best-fit talents by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates. I maintain… Show more In my recent job role as a Front Office Manager at Quest Melbourne Airport, I ensure the delivery of excellent customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner. I facilitate the on-time identification and resolution of escalated matters to support smooth workflow of operations. I recruit best-fit talents by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates. I maintain an accurate and up-to-date housekeeping records, including room inventory. Efficiently oversee potential corporate accounts to optimise revenue. I plan and organise monthly meetings with the leadership team to demonstrate progress and share best practices.Following are the highlights of the value I brought to the Company:• I expedited the on-boarding process of new employees by demonstrating company policies and procedures and providing job training and development opportunities.• I managed staff members, assessed performance, evaluated training needs, and conducted training sessions to improve productivity and efficiency.• I cultivated lucrative working relationships with internal and external stakeholders, including customers, vendors, management, and team members for building positive rapport of the business.• I earned Front Office Team Member of the Year 2019 in Australia for demonstrating utmost dedication and continued commitment towards work excellence.• I ensured the optimum rate allocation to all rooms on an online room booking portal. Show less

Preston, Victoria, Australia

In this role, I managed day-to-day operations of shop floor by collaborating with team members and management. I elaborated product knowledge to the team for enhancing understanding, capitalising on sales opportunities, and delivering accurate information of products to the customers. I designed and delivered effective training sessions for employees to enhance sales tactics, increase KPIs, and accelerate revenue. I managed cash transactions, received and counted amounts, updated till… Show more In this role, I managed day-to-day operations of shop floor by collaborating with team members and management. I elaborated product knowledge to the team for enhancing understanding, capitalising on sales opportunities, and delivering accurate information of products to the customers. I designed and delivered effective training sessions for employees to enhance sales tactics, increase KPIs, and accelerate revenue. I managed cash transactions, received and counted amounts, updated till balances, and ensured quick deposits of large sums to the bank accounts. I performed store opening and closing procedures, scheduled maintenance activities, and stayed within budgetary parameters.Following are the highlights of the value I brought to the Company:• I accomplished business targets and goals by motivating staff members, preparing schedules, assigning duties and targets, identifying underperforming individuals, and promoting a productive working ambience.• I maximised customer satisfaction level by delivering an impeccable experience on a continuous basis. Show less

Victoria, Australia

In this role, I led operations of 15 stores across the state simultaneously. I organised and executed monthly meetings with store managers to share best practices. I provided hands-on support to the recruiters in hiring highly qualified employees. I planned and executed monthly training seminars for new and existing employees. I helped management in maintaining accurate and updated inventory records by conducting regular stock take procedures. I prepared and implemented budgets… Show more In this role, I led operations of 15 stores across the state simultaneously. I organised and executed monthly meetings with store managers to share best practices. I provided hands-on support to the recruiters in hiring highly qualified employees. I planned and executed monthly training seminars for new and existing employees. I helped management in maintaining accurate and updated inventory records by conducting regular stock take procedures. I prepared and implemented budgets, monitored expenditures, and followed strict policies to minimise budget deviations and variances.Following are the highlights of the value I brought to the Company:• I ensured maximum compliance with all rules and regulations for supporting smooth workflow.• I implemented internal and external controls to minimise theft and embezzlement chances.• I received recognition as the best performing areas for 15 stores, consecutively for six months. Show less

Epping, Victoria, Australia

In this role, I single-handedly managed store operations in a fast-paced environment. I oversaw inventory operations, maintained an accurate record of all stock items, ensured quick replenishment to meet daily demand, and conducted regular stock take to identify slow-moving and obsolete inventory items. I complied with merchandising standards, created floor plans, and maintained attractive display of all products. I prepared and assessed daily sales reports and evaluated complex data to… Show more In this role, I single-handedly managed store operations in a fast-paced environment. I oversaw inventory operations, maintained an accurate record of all stock items, ensured quick replenishment to meet daily demand, and conducted regular stock take to identify slow-moving and obsolete inventory items. I complied with merchandising standards, created floor plans, and maintained attractive display of all products. I prepared and assessed daily sales reports and evaluated complex data to develop sales and promotional strategies. I collaborated with staff members on a daily basis. I motivated sales staff in achieving and exceeding mutual sales targets.Following are the highlights of the value I brought to the Company:• I accelerated store sales, optimised procedures, and achieved store success in the first tear of opening, which resulted in earning appreciation and trust of the management. Show less

Epping, Victoria, Australia

- Customer Service- Cash handling- Visual Merchandising- Recruitment and training- Rostering- Customer Complaints- Theft control- Stock control

Gladstone Park, Victoria, Australia

- Bartending- Table Service- Customer Service- Money Handling