A well presented, well mannered and articulate support professional with extensive experience of performing diagnostics and resolving problems. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Well educated as a teacher with development and learning psychology, teaching methods and techniques.
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Iws Deployment LeadBatSamsun, Turkey -
Project AssistantBritish American Tobacco Mar 2018 - PresentSamsun, TurkeyTrack and Trace Project Assistant -
Helpdesk SpecialistNgn Bilgi Ve İletişim Hizmetleri Sep 2016 - Mar 2018Samsun, TürkiyeSupporting end users as outsource IT Helpdesk Specialist for British American Tobacco. -
ModeratorPlarium Jun 2016 - Aug 2016FreelanceResolve customer complaints and concerns with strong verbal and negotiation skills. -
Helpdesk SpecialistAtos Türkiye Jul 2015 - Aug 2016İstanbul, TürkiyeResponsible for taking and logging incoming calls. Providing efficient customer support for all 1st line issues relating to Servers, Desktops, Laptops, Printers and peripherals. Supporting over 600 users as outsource IT technical support for Johnson & Johnson Company.Duties: Providing 1st line technical support and answering support queries via phone, email, web and chat. Maintaining a high degree of customer service for all support queries and adhere to all service management principles. Applying understanding and knowledge of procedures, information systems, tools and services in order to assist users. Identifying, investigating and researching user questions and problems as well as isolating and resolving IT problems. Receiving and prioritizing issues and forwarding them using appropriate escalation procedures. Briefing customers and/or management on the status of resolution efforts. Serving as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel. -
Technical Helpdesk Senior AssociateXerox Mar 2015 - Jun 2015İstanbul, TürkiyeResponsible for taking and logging incoming calls. Providing efficient customer support for all 1st line issues relating to Servers, Desktops, Laptops, Printers and peripherals. Supporting over 600 users as outsource IT technical support for Johnson & Johnson Company. -
SergeantTsk (Türk Silahlı Kuvvetleri) Mar 2014 - Sep 2014Department Of Maintenance Commandcompulsory military service -
LifeguardWilderness At The Smokies Resort Jul 2013 - Oct 2013Amerika Birleşik DevletleriRescue and first aid -
TraineeNeziroglu Motorlu Araclar Jul 2012 - Sep 2012Ankara, Türkiyecustomer service -
SalesmanSelf Employed, Staple Food Sector Jun 2000 - Sep 2006Samsun, Türkiyewholesale and retail sale of staple food products
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TraineePeugeot And Citroën Special Service Feb 2003 - Jun 2003Samsun, Türkiye
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TraineeUğur Makine Komatsu Authorized Regional Service Oct 2002 - Feb 2003Samsun, Türkiye
Emrah Turan Skills
Emrah Turan Education Details
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Department Of Automotive -
Samsun Merkez Anadolu Meslek LisesiShip Machinery
Frequently Asked Questions about Emrah Turan
What company does Emrah Turan work for?
Emrah Turan works for Bat
What is Emrah Turan's role at the current company?
Emrah Turan's current role is IWS Deployment Lead.
What schools did Emrah Turan attend?
Emrah Turan attended Gazi Üniversitesi, Samsun Merkez Anadolu Meslek Lisesi.
What are some of Emrah Turan's interests?
Emrah Turan has interest in Information Technology, Language And Education, Outdoor Activities, Art, Engine Systems, Health, Security Systems For Vehicles, Children, Automotive, Nature Sports.
What skills is Emrah Turan known for?
Emrah Turan has skills like Technical Teacher, Help Desk Support, Customer Service, Technical Support, Customer Satisfaction, Contact Center Express, Automotive Technology, Vehicle Technology, Engine Management Systems, Internal Combustion Engines, Vehicle Maintenance, Automotive Repair.
Who are Emrah Turan's colleagues?
Emrah Turan's colleagues are Sandile Nyembe, Diana Kiambi, Karol Castañeda, Evelyn Colindres, Ahmed Salaouatchi, Jackie Undefined, Jacklyn Chew.
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Emrah Turan
Istanbul
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