Platform Support for AMP enterprise network, vendor management, involved in project rollout of SDWAN technology, OPS model, building in-house network team

Key Responsibilities• Management of key strategic accounts to meet clients’ business needs and ensure high-quality service delivery to end users. Clients include CBA, Wesfarmers Industrial & Safety, Aussie Home Loans and Qantas.• Oversight of CBA’s non-branch ATMs and Enterprise Voice (cloud-based solution) to deliver resiliency in CBA ICT and managed services.• Monitor, control and support service delivery to ensure appropriate disciplines and procedures are in place to meet agreed service levels.• Manage and mentor team members to produce high performance and meet KPIs.• Communication with key internal and external stakeholders to ensure clients receive innovative and seamless service operations.

Key Responsibilities• Development and implementation of business development strategies in collaboration with leadership teams. This also included driving strategy formulation meetings, organisational change initiatives, and the planning, execution, and implementation of strategies to reduce dependence on external consultancy.• Management of key stakeholder relations, including leveraging influence amongst stakeholders and negotiating business cases for business development processes.• Leadership of end-to-end improvement projects to drive efficiency, including customer-centric solutions to streamline operations.

Key Responsibilities• Responsible for roadmap initiatives and delivery management to ensure on-time and on-budget delivery of core projects. • Oversight of project lifecycle, including risk management and leadership of requirements gathering, planning, document production undertaken by team members. • Mentorship and guidance to team members, including professional training and counsel on project deliverables.

Key Responsibilities• Deliver strategic and tactical business projects and initiatives budgeted between $500,000 and $15 million to achieve business goals for customer enablement.

Key Responsibilities• Delivery of technical projects and assurance for Qantas and provided support and assurance to Qantas and Westpac business customers.• Management of complex and high severity incidents in a multi-vendor environment to deliver efficient resolutions.• Deployment of Analytics to troubleshoot network/application performance-related issues.• Provision of expertise and guidance to manage decision-making processes across different levels of the organisation.

Key Responsibilities• Provision of technical expertise in Qantas LAN and WAN refreshment project.• Delivered expertise on the networking component of projects encompassing configuration of routers, switches, firewalls and IPTel using various product suites, including Cisco, Big IP F5 and Vital suites.

Key Achievements:• Received General Manager’s Award for critical service solution delivery.• Transitioned more than 20 million network build projects for Qantas.com, Access Identification, IST, EQ, and reallocating QANTAS IT infrastructure into IBM Data Centre, including implementation of Disaster Recovery. • Recognised with an Excellence Award for the successful transition of Qantas.com.

Key Achievements:• Designed and developed automation (scripts programming) to facilitate security audits efficiency.• Collaborated on the IBM Global Transition Project to provide assistance across training, documentation, manuals to the on and offshore team.

Worked as a presale consultant to Government schools and small-to-medium companies on product solutions offered by Global IT.