Continuously explore user needs, participate in user path and optimizeexperience, put forward suggestions for improvement of the products.Customer Satisfaction Management (improving claims analysis and management). Explore new ways of touches to continuously increase conversion and retention of the campaigns and reduce churn rate. Customer Inquiry Consultation (Zendesk). Excavate core users, receive internal tests or user surveys and summarize feedback.

International Sales and Customer Care Management for worldwide key customers such as REWE, Kaufland, Hipermaxi, Karaca… in salesforce and by phone.Customers' Relations Management,Sales, according to annual sales and export targets,Finding new customers and markets,Supporting the manager in increasing the Brand Value within the framework of issues such as product development, positioning, In relations with the Advertising Agency, supporting the manager in the matters comparatively social media management, product and packaging designs, etc.Supporting the operations team in the manner that general or order-specific parcel and logistics calculations, order tracking, etc.Researching and participating in online or physical fairs (Zuchex sourcing week, Zuchex 2021, EVSID Connect),And reporting...http://www.cozzoni.com/http://www.polipa.com/hakkimizda.php

· Aperture SLCustomer Support Rep. For Babylontraffic and Serpempire websites of the SaaS Company. Admin panel usage and HelpScout.· Sunartbeachwear CompanyProduct creating, production, and marketing processes. Export management. Includes, logistics in micro-export, sales, etc. Online retail and wholesale. Amazon, Etsy, and SEO building. Website and social media management. · Amazon FBA Private listing and product creation. Or, determining and then joining winning listings. Includes, closing sales with suppliers, logistics, stock management. · Affiliate MarketingCold call and mailing to my own portfolio. Amazon, Etsy, Toptenwholse, Alibaba, Aliexpress, etc. online platform sales. Bulk sales. Closing sales on both supplier and buyer sides. Participated Trade Fairs: + Sep.2019 Maison&Objet Paris+ Feb.2020 Supreme Body&Beach Munich Trainings:· Incoterms 2020 4 Dec. 2019 İzmir EIB · KOSGEB Applied Entrepreneurship Training 7 Nov 2019

* Order processing, invoicing and controlling outstanding bills in SAP which includes orders entry* Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed CALLs, bookings, etc.* Service/Sales administration* Complaint handling – Return processes* Billing inquiries* Using interpersonal skills to meaningfully understand and interact with customers* Actively participate in the on-going assessment of customer support processes and incorporate approved improvements

• Order processing, invoicing and controlling outstanding bills in SAP which includes orders entry• Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed CALLs, bookings, etc.• Service administration• Complaint handling• Billing inquiries• Using interpersonal skills to meaningfully understand and interact with customers

• Managing sales pipeline tracker in order to provide healthy growth• Delivering sales reports and documentations on-time in respect of deadlines• Management and processing of official and confidential documents• Retention Management – Warning sales teams to take actions in CRM• Consolidate team’s reports and documentations for KPI reports• Determining growth occasions of Corporate Solutions Teams (by Excel - Pivot, vlookup, data validation, etc…)

• Determining the needs of customers and produce practical solutions• In addition to being the first person customers meet, the purpose of my position was to lead costumers to the most creative solutions• Working closely with NPS• Using service steps of APPLE• Renovate relations with detractor costumers through Quality Program• Keeping the visual standards of the store always ready for customers• Sharing ideas and information with customers about technology and personal development• Represent APPLE and create a long-life connection between APPLE and its customers

• Establishing and maintaining business relationships with partners and clients• Explore, identify and evaluate strategic growth opportunities• Working closely with affiliates • Managing company's Turkish social media accounts• Writing descriptions for our products• Performing Day-to-day basic activities• Contributing to the development of the Projects• Reporting

• Led and managed international student exchange program• Recruited students on GCDP and Global Internship Programs• Coached students to find appropriate internships and prepared them through workshops• Coordinated with Marketing and Communications team to design promotion campaigns • Implemented the global & national marketing strategies locally• Developed and maintained partnerships with other AIESEC Local Committees