• Worked & managed a team in a 90% remote environment for 2+ years• Assisted with answering phones as needed, always assured there was office team coverage• Assisted with accounting: billing, invoicing, collecting, and follow up• Posted all job ads as needed. Conducted initial interviews before sending to appropriate managers• Created the training "program" and trained any and all office staff• Created the guidelines to selling our PMA contracts & sold approx. 25 a month• Assist with training and set up of any new software programs• Assured the CSR team was meeting call goals, sales goals, and daily tasks completed

• Adhere to Core Values• Meet with team members to discuss any issues needing reviewed by broker• Come up with creative programs/projects/solutions to continue improving peer/customer satisfaction• Support the vision of the Director/Broker across all companies (3 total)• Handle calls, mail, email or in-person inquiries to minimize interruptions for Director/Broker• Complete weekly and monthly reports with timeliness and accuracy• Prepare agendas and/or PowerPoints for meetings as directed and be present, attentive and actively participate in all meetings you are involved in • Arrange team coverage for all positions• Organize and code invoices, bills, agreements and other documents for approval• Prepare and post advertisements for job openings• Perform screening and initial assessment of all acceptable candidates including phone interviews and in-person interviews• Monitor actions toward completion of Strategic and/or Business Plans for various companies • Maintain high level of confidentiality

• Adhere to Customer Care Commitment as outlined by Management • Process invoices regularly and post to Propertyware under the correct work order & Post charges to owner and tenant ledgers where applicable • Scan and upload all documents and complete other administrative duties provided by Property Managers• Be present, attentive and actively participate in daily morning Huddles and other meetings facilitated by the department • Follow directives of Property Management Team Leader and Operations Manager • Receive, input and coordinate all work orders input by team members, owners or tenants while insuring the correct vendor is assigned• Correspond with maintenance vendors to ensure that all work orders are completed within the deadlines given by Property Managers• Assess Secondary Reviews with team of Assistant Property Managers on a weekly basis• Review periodic inspections as needed• Complete Rental Verification forms as needed• Pull and update High Priority Work Order Spreadsheet as needed

• Strategically source Information Technology candidates that fit client needs• Effectively help build the Mastercard MasterPass Team• Review resumes, initiate phone interviews, conduct in person interviews, and assist with submitting the candidate to the client• Review benefits and pay structures for candidates to assure it aligns with their needs and goals before submitting for potential jobs• Meet with clients to discuss needs & deadlines and achieve this.. always!

• Prepare leasing documents for all new and returning residents.• Assist with any issues or concerns for residents.• Provide potential new residents with tours and general information about the property.• Create and research any potential resident events to have at the property.• Organize and host various resident events• Perform general office duties.

• Promote awareness of the company.• Explain to potential customers how the transaction will work.• A helpful and convenient buffer between company and client.

• Greet customers and provide excellent customer service • Answer any questions the customer may have• Unloading truck in back of house to get all merchandise onto the floor• Maintain cleanliness of store and facilities• Enforce safety policies of customers and fellow associates• Cash counting• Promoted to “Peer Coaching” and training for new employees

• Research potential properties• Assist in creating guidelines for future projects.• Assist in creating various news releases as well as flyers for property events • Promote properties on social media• Research, plan and create resident events and activities for both properties. • As well as learn the ins and outs of a general Human Resources position.