Emre Ergun Email & Phone Number

Bursa, Turkey

Bursa, Turkey

• Implemented necessary procedures to establish the eurometall.com.tr e-commerce website, managing the e-commerce team and achieving around %19 increase in sales• Platform performance was optimized through A/B testing and analysis, resulting in a %15 increase in conversion rates.• By developing strategic campaigns, brand visibility was increased by %25 through Google Ads and social media channels. In addition, the ROAS rate was increased by %13.• Ensured efficient management of all aspects of the e-commerce website, including product imagery, keyword analysis, content administration, and operational workflows.• Conducted in-depth evaluation of user (UX) behaviour to identify areas for improvement, providing recommendations and implementing enhancements on the e-commerce platform.• Performed comprehensive keyword analysis, led SEO-focused content initiatives, and coordinated technical SEO efforts with a reputable third-party agency.• Prioritized customer-centric initiatives to ensure exceptional customer satisfaction, enhanced customer communication through integration with call centre and CRM systems, and executed relevant projects when needed.• Facilitated smooth product listing on prominent online marketplaces like Amazon and eBay, closely monitoring the process from start to finish and optimizing performance to align with sales objectives.• Generated innovative ideas to increase website traffic and collaborated with the team to successfully execute improvement projects.• Conducted thorough analysis of online and offline competitors and market trends, proactively engaging in customer visits to understanding and meeting customer needs and requirements.• Conducting Competitor and market analysis and monitoring • Conducting Domestic and international customer visits to reach potential new customers. %11.20 annual increase in turnover have been achieved

Bursa

•Amazon/Ebay Product Listing Optimization Services •Expert individual or bulk product listing on Amazon/Ebay, including Parent/Child variation, ensuring accurate categorization and optimization of product content such as Titles, Bullet Points, Descriptions, etc. Additionally, optimizing search terms and enhancing image quality. •Deep Competitor Analysis •Thorough analysis of competitors, providing insights on their daily/weekly/monthly sales volumes, SKU data, product listings, and keyword analysis. •Amazon FBA (Fulfillment by Amazon) Services • Efficient management of Amazon FBA services, including inventory and shipping management for Amazon US, as well as the creation of effective FBA plans. •Comprehensive support for Amazon FBM (Fulfillment by Merchant), ensuring smooth order fulfillment and customer service processes for sellers. •Amazon Product Launch and Giveaway Strategies and Services •Strategic planning and execution of product launches on the Amazon US market, incorporating effective giveaway strategies. The initial 8-14 days of a product launch play a critical role in determining its ranking on relevant pages. •Expert handling of Amazon merge and variation listings to maximize review acquisition. Providing remapping services to refresh and exchange current ASINs with new ASINs. •ChatBot Strategies & Creation for E-Commerce Digital Marketing • Designing and implementing effective chatbot strategies for enhancing digital marketing efforts in the e-commerce domain.

New York

• Launching product on Amazon.com (USA market). Gained experience throughout the e-commerce system and processes;• Conducting extensive market and competitor research and analysis to identify opportunities and determine the most suitable product offerings. • Identifying and engaging in negotiations with optimal suppliers in China, ensuring the selection of reliable and high-quality partners. • Overseeing sample and factory inspections by collaborating with local inspectors, guaranteeing adherence to quality standards and product specifications. • Managing the logistics of shipping products to Amazon warehouses using both sea and air shipping methods, optimizing efficiency and cost-effectiveness. • Selling products on the Amazon platform, utilizing effective marketing strategies, optimizing product listings, and providing exceptional customer service. • Maintaining and enhancing digital marketing processes, including Amazon and Google search engine optimization (SEO), social media marketing, email marketing, and PPC management to drive brand visibility, customer engagement, and sales growth.

Bursa, Turkey

Number of depended unit: 5 (Marketing, Public Relations, Call Center, Travel Cards, Electronic Fare Collection System)Number of depended employee: 110Total budged (annual): approximately TL, 1.8 mio.• Managed marketing and passenger relations, increasing customer satisfaction by %30 through targeted marketing strategies. • Led digital marketing efforts, achieving a %20 increase in online engagement.• Prepared monthly journey schedule brochures and promotional brochures for its main and sub-brands.• Successfully reached target groups through tailored offerings by conducting online/offline ads campaigns, for BBBUS customers and achieving around 15% increase in ticket sales.• By organizing online/offline advertising campaigns and social events for the target audience, especially in Istanbul and Bursa, the number of BUDO customers has increased by 20% in the last six months. • Realized Seabird Airtaxi private flights sales, making active customer visits by specifying specific target groups to the brand, and developing alternative sales strategies by making corporate agreement with such as trade chambers, hotels, concierge, marinas, production agencies (films/TV series, etc.).• Managed the use of active social media, ensuring the customer information and promotional activities are carried out by such as social media, mailing and sms.• As a member of editorial board, managed visual design work of BUDO Yaşam Magazine which was prepared monthly and gave approval to the texts.• Organized and managed events and fair organizations for the promotion of the company brands and its services.• Ensured the collection of the customers complaints, suggestions and requests (30.000 income call / month) with the help of CRM s/w; forwarding to the related units to be evaluated; as well as the sales of the tickets via call center.

Bursa, Turkey

Number of depended employee: 12 Stock Value: approximately TL, 26 mio.• Assumed the role of Deputy Logistic Chief within the Projects Department, subsequently appointed as Material and Logistics Chief, effectively managing both departments concurrently.• Held responsibility for warehouse operations at BURULAŞ.• By implementing the waste prevention (5S) and shelf placement project, materials were recorded one by one in the ERP system and the sought-after materials were transformed into a 65% more accessible structure.• Conducted year-end inventory counts and diligently tracked and reported on current inventory levels.• Conducted weekly team interviews to evaluate Kaizen proposals, ensuring the implementation of appropriate initiatives and creating before-after Kaizen forms.• Coordinated operations between BUDO, Bus, and BURULAŞ warehouse and depot areas, ensuring smooth and uninterrupted processes.• Ensured proper management of pre-acceptance, acceptance, stockpiling, and stock-out processes according to established guidelines.• Prepared a pre-feasibility report for RO-RO operations and presented it to top management.• Developed and implemented inventory regulations to conduct routine inventory counts throughout the company, ensuring accurate registration of all inventories in the system.

Bursa, Turkey

Number of depended employee: 3 Project budget: TL, 24 mio • Leading the organization and coordination processes of all projects within BURULAŞ and executing assigned projects efficiently.• Undertaking the turnkey project management of the T-1 Tram (Silkworm) Line construction project in Bursa City Center.Establishing Helitaxi, & Sea Plane operations.• Managing the establishment project and post-establishment project management process of BUDO (Bursa Sea Buses) company. Due to this project, passenger transportation between Bursa and Istanbul has been provided and passenger satisfaction has been gained.• Through successful project management and team services, maximum benefits have been achieved from the investments made in the city of Bursa.

Covent Garden/London, United Kingdom

• Gained international experience working with people from different nationalities and cultures and learned about both business and social life• Gained experience on how to ensure the satisfaction of customers with different expectations from the same product• Realized the importance of the power of communication in solving problems and sustainable success• Understood the importance of being an auditor of my own work by participating in unscheduled audits

Hatay/ Iskenderun - Isdemir

Project budget: USD, 22 mio.• Reporting to the Project Manager and assisting in organizing site activities, conducting process reviews and optimizing internal logistics operations such as forecasting, ordering, receiving and order schedules.• Managing and facilitating communication with ISDEMIR management and ensuring a productive and collaborative working relationship is maintained.

Master Of Science, Msc Management For Business Excellence

Activities and Societies: It is privilege to be a part of University of Warwick which is ranked 69th in the world and top 10 in UK (QS.

Bachelor Of Business Administration - Bba, B.A.

Activities and Societies: Music Club, Guitarist

Math.