Emre Karasu Email & Phone Number

İstanbul, Türkiye

• Developed strategic plans to increase market share by providing advantages over other carriers and meeting passenger preferences.
• Conducted profit-loss analysis for new routes based on short-term traffic forecasts and identified optimal connection points.
• Selected the best alternative scenarios that utilized fleet capacity at the lowest cost and highest revenue.
• Created and revised the main tariff plans, ensuring that voyage connections were arranged among potential points providing the most contribution.

Istanbul, Turkey

• Designed and implemented special passenger segment campaigns, ensuring their effectiveness.
• Developed strategies to reach target audiences and increase awareness of special passenger segments.
• Analyzed customer data to identify trends in revenue management and special passenger segments.
• Managed customer relationships to ensure timely and accurate communication.
• Utilized strong customer service skills to handle customer inquiries promptly.
• Evaluated existing processes and recommended improvements for greater efficiency.

Türkiye

• Analyzed customer data and market trends to develop revenue optimization plans.
• Built and managed customer relationships to maximize revenue.
• Created reports and presentations for senior leadership.
• Developed and implemented systems to streamline revenue management processes and enhance efficiency.
• Evaluated existing processes and recommended improvements for greater efficiency.

• Leveraged strong customer service and communication skills to respond to customer inquiries promptly and efficiently.
• Assessed customer needs and recommended optimal solutions or products.
• Managed customer relationships and provided timely follow-up services.
• Recorded and maintained accurate records of customer interactions.
• Professionally answered incoming customer calls and emails.
• Troubleshot and resolved customer issues promptly.

Master Of Business Administration - Mba, Business Administration And Management, General

Lisans Derecesi, İşletme (İngilizce)

Lisans Derecesi, Public Administration