Emrol Lindo Email & Phone Number

Richmond, Virginia Area

Successfully managed and led enterprise-level projects with budgets exceeding $5 million, ensuring their successful execution and alignment with organizational goals.Provided end-to-end project responsibility across the enterprise for Voice Service applications, including Telephony, IVR, Recording, and Reporting. This encompassed planning, directing, and coordinating activities to fulfill all project deliverables.Developed and managed an integrated work plan that encompassed tasks for all Voice Service impacted systems and related hardware and software, ensuring comprehensive project management.Effectively managed cross-cutting interdependencies with other projects, ensuring smooth collaboration and efficient project outcomes.Served as a key liaison to the customer and Enterprise Project and/or Program Manager, facilitating communication and ensuring project alignment with customer needs and organizational objectives.Monitored project status against budget, schedule, and scope, employing strong project management skills to keep projects on track and within defined parameters.

Richmond, Virginia, United States

Provided effective technical project planning, ensuring comprehensive strategies were in place for successful execution and monitoring of tasks and resources.Managed supervisors, technical resources, and project partners to ensure their alignment with company guidelines and initiatives related to quality, customer service, and service delivery.Led and managed information technology deliverables, with a particular focus on voice and data networks. This included overseeing the implementation, maintenance, and optimization of these critical systems.

Managed voice-related projects, ensuring their successful planning, execution, and completion within defined timelines and budget constraints.Performed database administration tasks, maintaining the integrity, security, and performance of databases critical to Capital One's operations.Conducted data analysis to extract valuable insights from databases, assisting in informed decision-making and business strategy development.Played a crucial role in the management and optimization of voice systems, enhancing communication capabilities within the organization.Provided technical support and expertise, assisting teams and colleagues with voice and database-related inquiries and challenges.

Computer Science

Education record