Emily Harding Email & Phone Number

Franklin, MA

• Independent formulation of pricing and lead time based on customer buying situation and current aluminum market, as well as internal warehouse backlog and delivery schedule.
• Collaboration with C-Suite management to assess “bigger-picture” buying situations and pricing for large volume and rare-item quotes and orders while being mindful of current and future aluminum market conditions.
• Maintain level of knowledge of aluminum market and pricing as well as surrounding conditions that may affect it.
• Preview and assess CAD files and blueprints for various waterjet and CNC quotes to assist Fabrication Team in “Value Add” quotation process.
• Join forces with aluminum vendors and mills to determine cost and lead time for items and proper markup value.
• Team up with partner firms to provide outsourced services and material.

Medway, MA

• Respond to product queries for intradepartmental consumer sales or field sales team using Shortel Communication System.
• Follow up on web inquires channeled through Salesforce database and triage lead while maintaining status of request throughout cycle through complete follow up or sale completion.
• Manage Accounts: receive orders for respective customers through system communication, generate/enter sales orders using Customer Relationship Management software (Peoplesoft) in a timely manner, meeting frequent.
• Cooperatively strategize with Territory Manager, manufacturing, transportation companies, freight forwarders, installers and customers to ensure ordering and delivery expectations are met.
• Effectively communicate and coordinate with other departments, truck drivers or freight forwarders, customs, installers and customers to resolve shipment and installation issues or inquiries.
• Create, manage and file all materials associated with direct customer, dealer/distributor and installer transactions while maintaining a distinguished sense of confidentiality.

Westborough, Mass

• Operated relational database management system (Paradox) to process rebates for energy star products.
• Managed and tracked models and Program Rules for Appliance/HVAC incentives using Excel spreadsheets.
• Responsible for processing all data for various mail-order and rebate programs.
• Filed and organized all materials associated with utility programs & processed for rebate programs.
• Assisted in administrative duties and special inter/intra-departmental projects.
• Participated in cross training for all new programs such as the implementation of Salesforce.

Pittsfield, Massachusetts, United States

• Utilized Microsoft Office Suite programs and QuickBooks to track and manage data from all facets of the business and implemented intricate organizational system for confidential business documents
• Generated project quotes and estimates as well as evaluating vendors for raw materials and building supplies.
• Coordinated with and commissioned sub-contractors to provide service outside of work scope as a carpenter’s assistant.
• Sustained daily communication with customers to ensure consistent organization of schedules.
• Ensured company compliance with all state and city codes and obtained necessary documents to be filed.
• Developed complex lease packages for multiple properties addressing legal responsibilities of tenants and landlord.

Liberal Arts

Associate Of Arts (A.A.)