 Provided day-to-day network operation support and troubleshooting for the whole campus, ensuring adherence to SLAs and minimal network downtime. Worked closely with TAC to resolve complex network issues and escalated critical incidents as necessary, ensuring prompt and effective resolution. Support several successful Tech Refresh Projects, including migration from CUCM to MS-Team, resulting in increased network performance, reliability, and security. Developed and maintained… Show more  Provided day-to-day network operation support and troubleshooting for the whole campus, ensuring adherence to SLAs and minimal network downtime. Worked closely with TAC to resolve complex network issues and escalated critical incidents as necessary, ensuring prompt and effective resolution. Support several successful Tech Refresh Projects, including migration from CUCM to MS-Team, resulting in increased network performance, reliability, and security. Developed and maintained monthly reports, operational checklists, and SOPs, providing clear and concise documentation of network operations and procedures. Planned and executed annual power shutdown activities, ensuring minimal network disruption and downtime during maintenance activities. Managed Cisco Prime Infrastructure, enabling efficient network provisioning, and monitoring. Maintained Cisco Catalyst 9800, WLC and Cisco Identity Services Engine (ISE), ensuring seamless and secure wireless network connectivity for thousands of users. Implementation /Configuration of multi VLAN/Switch environment (Dot1Q, Ether-Channel and Switch Stacking Collaborated with cross-functional teams to troubleshoot and resolve complex network issues, ensuring minimal network downtime and user impact. Monitors Network Data Equipment and attending to Syslog messages that may affect the operations. Managed vendor relationships and worked with service providers to ensure timely and effective resolution of network-related issues. Monthly Report to PM and Manager about network issue and usage, all of activity, events and patching. Show less

 Implementation, specifically in configuration and managing Fortigate 50E. Configuration Firewall policies, NAT rules, VPN configuration and security features. Implementation of Palo Alto PA-500 series network firewall for the university campus network  Implementation of Cisco Switch Catalyst 2960, 3750 and 800 series for the university campus network Implementation of Cisco Aironet 700 series Wi-Fi access point for the university campus network Network Operation and… Show more  Implementation, specifically in configuration and managing Fortigate 50E. Configuration Firewall policies, NAT rules, VPN configuration and security features. Implementation of Palo Alto PA-500 series network firewall for the university campus network  Implementation of Cisco Switch Catalyst 2960, 3750 and 800 series for the university campus network Implementation of Cisco Aironet 700 series Wi-Fi access point for the university campus network Network Operation and network infra setup for Twinkle University School and a branch office. Day-to-day network operation and maintenance of Twinkle University infrastructure  Experienced with RIP, OSPF and VLAN. Experienced with firmware converting lightweight to autonomous for Cisco AP Troubleshoot site-down issues to isolate the cause and provide working solutions, to liaise with vendors where necessary in order to resolve vendor-related issues and monitor progress against customer SLAs. Performed network operation and system analysis Monitored the network utilization and maintenance of network devices like switches, routers and wireless devices. Teaching Network related courses like NCC lev 4 Computer Network, Cisco (CCNA), Palo Alto (PCNSA & PCNSE) to students. Report directs to Twinkle University Director. Show less

 Dealing with customers regarding the technical requirements and providing product updates Identifying requirements, including technical details sufficient for product definition Developing and establishing strong relationships with clients and industry partners Participating with regional sales managers to provide pre/post- sales support Participating with the sales team to propose, and close new deals/opportunities with customers. Meeting with clients for assigned… Show more  Dealing with customers regarding the technical requirements and providing product updates Identifying requirements, including technical details sufficient for product definition Developing and establishing strong relationships with clients and industry partners Participating with regional sales managers to provide pre/post- sales support Participating with the sales team to propose, and close new deals/opportunities with customers. Meeting with clients for assigned targets growth in assigned product lines, market areas, channels, or team supported. Providing training to team members to get their product knowledge & technical specification. Collaborating with sales team to get sales-target and good feedback in aftersales service Supporting all aspects of sales activities and sales channels development for the company products and services Assisting P.M with logistics processes such as import license, specification, etc. Reports to Sale Manager Show less

 Diagnosed and repaired hardware problems with Router and PC equipment. Informed corporate IT department of recurring system, equipment, or network malfunctions, and outlined resolution plan. Performed network maintenance on Local Area Network (LAN). Installed and configured software and related equipment. Maintained existing IT systems and framework and identify areas for needed upgrades. Maintained flexible schedule and responded to after-hours and weekend… Show more  Diagnosed and repaired hardware problems with Router and PC equipment. Informed corporate IT department of recurring system, equipment, or network malfunctions, and outlined resolution plan. Performed network maintenance on Local Area Network (LAN). Installed and configured software and related equipment. Maintained existing IT systems and framework and identify areas for needed upgrades. Maintained flexible schedule and responded to after-hours and weekend emergencies Report to Department Head Show less

 Assist customers for sales and worked closely with team group members to exceed service support Troubleshooting, monitoring, PC & Window issues and POS software errors, support related service applications in end-user financial banking area, Banks, payment system gateway Serve customer satisfaction and solve any other issues & complaints during operation Worked closely with manager to arrange the improvement and maintenance of the services as the business needed Job holder… Show more  Assist customers for sales and worked closely with team group members to exceed service support Troubleshooting, monitoring, PC & Window issues and POS software errors, support related service applications in end-user financial banking area, Banks, payment system gateway Serve customer satisfaction and solve any other issues & complaints during operation Worked closely with manager to arrange the improvement and maintenance of the services as the business needed Job holder works hand in hand with PGMF and sQuid IT teams. Proofread data collected by field team ensuring the integrity Testing and implementation of software, hardware, cards and security devices Capability building for PGMF IT staff to enable them to document and solve technical issues Successfully deploying and tracking all the tablets, cards and security devices Producing data reports timely with high levels of integrity Ensuring that customer issues are resolved within SLA timeframes Report to IT Manager from UK Show less

 Provided technical support such as window installation & issues, maintenance, repair and others office components and PoS System set up. Hardware deployment and managed tasks to meet the timeline for best services. Assisted customers in solving pos-related issues such as operating system and equipment maintenance to ensure quality service. Going to the customer site for Built, repaired and replaced POSs, integration with current PoS system Train to customer to use the PoS… Show more  Provided technical support such as window installation & issues, maintenance, repair and others office components and PoS System set up. Hardware deployment and managed tasks to meet the timeline for best services. Assisted customers in solving pos-related issues such as operating system and equipment maintenance to ensure quality service. Going to the customer site for Built, repaired and replaced POSs, integration with current PoS system Train to customer to use the PoS system devices Responding in timely to solve issue from customers and Sale Team. Monthly report to IT and Admin Manager. Show less

 Configuring POS devices for customers. Manage Technical team to go and installation POS device for customers. Training new staff for day-to-day operation and procedures. Monitoring outgoing way and customers complain. Responding in timely to solve issue from customers. Manage to repair POS technicians. Testing update software and hardware. Manage installation way plan for each Technicians. Report to Manager Day by day process and monthly.

 Installing & configuring computer hardware, software, system, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in timely manner to service issues and requests. Providing technical support to financial company and banking sector Repairing and replacing equipment as necessary Testing new technology Possible training more junior staff members Report to Manager monthly by mail

 Installing & configuring computer hardware, software, system, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in timely manner to service issues and requests. Providing technical support to financial company and banking sector Repairing and replacing equipment as necessary Testing new technology

 Installing & configuring computer hardware, software, system, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in timely manner to service issues and requests. Providing technical support to financial company and banking sector Repairing and replacing equipment as necessary