Emma Quintanilla Email & Phone Number

San Francisco, California, United States

- Provide strong and friendly customer service to internal employees, resulting in a 99% customer satisfaction score.- Resolve technical issues for users in US, CAN, and LATAM via the ticketing system, telephone, email and in-person support.- Troubleshoot macOS, OS and Window devices.- Administration of Active Directory / Microsoft Exchange and Zoom.

San Francisco Bay Area

-Lead any shipping request made by the IT department across the US, CAN and LATAM in a timely matter.-Organized the returns of any company assets to main HQ locations and ensuring all devices are accurately recorded upon arrival (San Francisco, New York and Chicago)-Collaborated weekly with all other Assets and IT Support teams globally to ensure that.

Corte Madera, California, United States

- Coordinated a team of 30 staff members to inform and coach on new and updated state regulation and policies.- Led the design, data collection, and analysis of a survey rolled out to 100+ employees, producing a 95% response rate.- Managed, maintained and overseen the upkeep of account data for over 400 clients regurlarly, utilizing a complex multimillion.

Corte Madera, California, United States

- Developed strong relationships with clients utilizing excellent communication skills and customer service to increase client retention by 25% yearly.- Provided industry-leading customer service, solving 60-80 cases per day resulting in a 97% customer satisfaction score.- Utilized database and software systems to log information for 20-30 front-facing.

Corte Madera, California, United States

- Conducted research on clients needs, market demand and competitor analysis to determine the best approach to promoting company products and services resulting in a 80% increase in customer satisfaction and 15% increase on customer retention.- Ensure accurate inventory counts for over 2,000 items by counting stock, timely identifying and reconciling.