Erica Tava Johnson Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

The Head of Client Services is responsible for the overall delivery of Kinetic Data's products and services to its clients. This includes overseeing and managing the Delivery, Partner Engagement, and Client Success teams. The Head of Client Services also participates as a member of the senior leadership team in making decisions about the direction of the.

Minneapolis, Minnesota, United States

— Oversight and responsibility for establishing, improving, and documenting processes across company operations with assistance from Team Leads and direction/authority/sponsorship from the Executive Leadership Team.— Identification of processes that require transformation and ensuring they are made visible to the Executive Leadership Team and appropriately.

Minneapolis, Minnesota, United States

• As a member of the executive leadership team, the VP of Operations role collaborates closely with the CEO, President, and CSO to drive AVL partnerships toward success. Responsible for developing and implementing.
• Created and managed dozens of operational templates (MSA, NDA, Contractor Agreements, SOW, Engagement Overviews, Exhibits, Project Agendas, Status Updates, Discovery Tools, Mid-project Signoff, UAT Signoff, etc.)
• Lead large government and non-profit discovery efforts and created project deliverables focused on requirements, user journey, and website architecture and strategy
• Streamlined operational processes resulting in improved efficiencies and ease of collaboration with project teams and vendors (EFT and W9 for invoicing)
• Managed monthly invoicing and client communications
• Developed successful RFP templates that resulted in awarded contracts

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Role blends CRM marketing operations and project management. Responsible for team alignment, communication coordination, and strategy to support growth for Miracle-Ear.The CRM Project Manager is the hub where people, processes, metrics, and goals are brought into alignment. Day-to-day focus on managing end-to-end CRM projects from planning and budgeting.

Minneapolis

A&D merged with Modern Climate in July, 2019

Greater Minneapolis-St. Paul Area

Direct the technical requirement gathering and proposal process by responding to sales inquiries, RFPs, RFIs and RFQs. Responsible for leading cross-functional teams toward the completion of a successful proposal that best presents A&D's capabilities and qualifications. Process includes the organization of internal teams, facilitation of planning meetings.

Greater Minneapolis-St. Paul Area

Work in partnership with clients to deliver successful results from initial concept to completion. Review project requirements/scope and collaborate with internal teams to determine estimated budget. Perform the day-to-day project management of multiple simultaneous projects, including managing project objectives, priorities and deliverables across various.

Greater Minneapolis-St. Paul Area

Business Analysts with the Enterprise and Government team dedicated to helping prospects and clients define and overcome problems. This role blends sales, consulting, and development work together as needed given the business climate. Time spent across prospect, client, and knowledge-building tasks. Consult throughout the sales and estimation process with.

Bloomington Minnesota

Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as a key technical adviser and liaison to production staff. Work with sales and development teams to estimate and propose project strategy based on client vision. Responsible for leading requirement gathering calls.

Greater Minneapolis-St. Paul Area

Work directly with the Board of Commissioners and County Administration to support and promote the mission and vision of county goals. Assist departments in the creation and application of communication materials for a public audience — often on a constrained budget. One of two graphic designers responsible for maintaining and upholding the county brand.

Greater Minneapolis-St. Paul Area

Print production of textbooks and online course materials.

Production of financial documents.

Masters, Technical Communication

Ba Journalism, Magazine Design & Photography