Erica Tava Johnson Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

The Head of Client Services is responsible for the overall delivery of Kinetic Data's products and services to its clients. This includes overseeing and managing the Delivery, Partner Engagement, and Client Success teams. The Head of Client Services also participates as a member of the senior leadership team in making decisions about the direction of the company.Responsibilities— Oversee and manage the Delivery, Partner Engagement, and Client Success teams— Collaborate with… Show more The Head of Client Services is responsible for the overall delivery of Kinetic Data's products and services to its clients. This includes overseeing and managing the Delivery, Partner Engagement, and Client Success teams. The Head of Client Services also participates as a member of the senior leadership team in making decisions about the direction of the company.Responsibilities— Oversee and manage the Delivery, Partner Engagement, and Client Success teams— Collaborate with operations to ensure the smooth delivery of services— Participate in new business and scoping engagements— Oversee budgets, invoicing and financial projections— Create templates and processes to ensure the team is meeting the needs of our clients— Create and maintain Client Services Delivery Playbook detailing standard operating procedures for Professional Services projects— Work with clients to adopt, implement, and grow usage of the Kinetic Data in their business— Track and analyze client data to identify trends and opportunities— Develop and deliver training programs for clients on Kinetic Data products and services— Initiated new processes and procedures to develop and manage a toolbox of starters for our customers to leverage with our core product— Work with other departments to ensure that Kinetic Data is meeting the needs of its clients— Support HR operations and functionality for company-wide performance reviews— Initiated and led Intern program and hiring practices for Client Services— Supported the Partner Enablement Program onboarding new implementation and sales partners Show less

Minneapolis, Minnesota, United States

— Oversight and responsibility for establishing, improving, and documenting processes across company operations with assistance from Team Leads and direction/authority/sponsorship from the Executive Leadership Team.— Identification of processes that require transformation and ensuring they are made visible to the Executive Leadership Team and appropriately prioritized.— Full understanding and knowledge of the status of the current customer portfolio as well as active customer projects… Show more — Oversight and responsibility for establishing, improving, and documenting processes across company operations with assistance from Team Leads and direction/authority/sponsorship from the Executive Leadership Team.— Identification of processes that require transformation and ensuring they are made visible to the Executive Leadership Team and appropriately prioritized.— Full understanding and knowledge of the status of the current customer portfolio as well as active customer projects and upcoming customer opportunities.— Provide mentorship and assistance to the Delivery Team and Customer Success team with project management and risk mitigation.— Assist Executive Leadership in identifying and prioritizing resource gaps, and managing thebacklog of next hires based on data-driven inputs.— Generation, review and management of processes related to legal documents including NDAs, SOWs, Proposals and Quotes for customer facing documents. Show less

Minneapolis, Minnesota, United States

As a member of the executive leadership team, the VP of Operations role collaborates closely with the CEO, President, and CSO to drive AVL partnerships toward success. Responsible for developing and implementing business-wide processes and day-to-day support of account and operations functions. Managed Director of Project Management and various local and offshore vendors. Developed and manage a suite of estimation, proposal, and operational tools for the company. Responsibilities and… Show more As a member of the executive leadership team, the VP of Operations role collaborates closely with the CEO, President, and CSO to drive AVL partnerships toward success. Responsible for developing and implementing business-wide processes and day-to-day support of account and operations functions. Managed Director of Project Management and various local and offshore vendors. Developed and manage a suite of estimation, proposal, and operational tools for the company. Responsibilities and Achievements:• Created and managed dozens of operational templates (MSA, NDA, Contractor Agreements, SOW, Engagement Overviews, Exhibits, Project Agendas, Status Updates, Discovery Tools, Mid-project Signoff, UAT Signoff, etc.)• Lead large government and non-profit discovery efforts and created project deliverables focused on requirements, user journey, and website architecture and strategy• Streamlined operational processes resulting in improved efficiencies and ease of collaboration with project teams and vendors (EFT and W9 for invoicing)• Managed monthly invoicing and client communications• Developed successful RFP templates that resulted in awarded contracts• Launched and managed consumer brands in Shopify and Amazon• Created tools for eCommerce entrepreneurs to educate and assess their idea and identify and calculate overhead and profits• Managed fulfillment and customer service for in-house brands• Created estimation tooling to improve the ability to generate project quotes quickly and accurately • Improved vendor onboarding process to expedite legal negotiations and organization of required documentation• Developed operational onboarding processes, documentation, and HR Employee Handbook• Oversaw team of vendors and Director of Project Management Show less

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Role blends CRM marketing operations and project management. Responsible for team alignment, communication coordination, and strategy to support growth for Miracle-Ear.The CRM Project Manager is the hub where people, processes, metrics, and goals are brought into alignment. Day-to-day focus on managing end-to-end CRM projects from planning and budgeting, to execution and analysis with continual focus on KPIs. Communicate and engage with Miracle-Ear franchisees and to ensure their… Show more Role blends CRM marketing operations and project management. Responsible for team alignment, communication coordination, and strategy to support growth for Miracle-Ear.The CRM Project Manager is the hub where people, processes, metrics, and goals are brought into alignment. Day-to-day focus on managing end-to-end CRM projects from planning and budgeting, to execution and analysis with continual focus on KPIs. Communicate and engage with Miracle-Ear franchisees and to ensure their success in the CRM Program.Coordinate with IT, Operations, Training and Call Center to develop project objectives, strategies, budgets, and resources needed to support CRM expansion. Position requires skills in defining and managing project scope, gathering and interpreting requirements from stakeholders, testing/UAT, and identifying timelines will keep teams motivated to achieve results. Show less

Minneapolis

A&D merged with Modern Climate in July, 2019

Greater Minneapolis-St. Paul Area

Direct the technical requirement gathering and proposal process by responding to sales inquiries, RFPs, RFIs and RFQs. Responsible for leading cross-functional teams toward the completion of a successful proposal that best presents A&D's capabilities and qualifications. Process includes the organization of internal teams, facilitation of planning meetings, schedule setting, project estimation and creation of final proposal documents (PandaDoc and Microsoft Word). Role requires high attention to… Show more Direct the technical requirement gathering and proposal process by responding to sales inquiries, RFPs, RFIs and RFQs. Responsible for leading cross-functional teams toward the completion of a successful proposal that best presents A&D's capabilities and qualifications. Process includes the organization of internal teams, facilitation of planning meetings, schedule setting, project estimation and creation of final proposal documents (PandaDoc and Microsoft Word). Role requires high attention to detail, ability to work independently and with large teams, and organization of multiple proposals/projects at one time. Responsibilities include:— Develop and implement solution standards and best practices— Identify and interpret customer requirements for scope of work— Create proposals, maintain templates and update content library — Coordinate estimate and proposal input from a internal stakeholders — Ensure proposed solutions targets client goals, budget, and requirements— Highlight project risks and set expectations with client stakeholdersKey Achievements:— Prepared 100s of proposals and ballpark estimates — Created and maintained proposal content library— Developed proposal writing style guide— Implemented, and maintained proposal creation tool: PandaDoc— Maintained and administered sales tool: Pipeline— Initiated and managed weekly Sales / Operations meeting— Updated weekly sales KPI information for Executive Team— Supervised and mentored team of business development professionals— Awarded quarterly luminary award, spring 2019 Show less

Greater Minneapolis-St. Paul Area

Work in partnership with clients to deliver successful results from initial concept to completion. Review project requirements/scope and collaborate with internal teams to determine estimated budget. Perform the day-to-day project management of multiple simultaneous projects, including managing project objectives, priorities and deliverables across various departments within A&D and client’s organizations to meet the requirements of specific projects. Coordinate with in-house teams to… Show more Work in partnership with clients to deliver successful results from initial concept to completion. Review project requirements/scope and collaborate with internal teams to determine estimated budget. Perform the day-to-day project management of multiple simultaneous projects, including managing project objectives, priorities and deliverables across various departments within A&D and client’s organizations to meet the requirements of specific projects. Coordinate with in-house teams to communicate project deliverables, keep personnel informed of client requests and changes and ensure that all work adheres to schedule. Provide a single point of contact and manage teams and alliances with customers, vendors, technical and channel partners. Promoted to Sr. Account Executive in April 2015. Additional responsibilities include Business Development support, generation of proposal and RFI/RFP responses, project estimation, scope and sprint planning. Show less

Greater Minneapolis-St. Paul Area

Business Analysts with the Enterprise and Government team dedicated to helping prospects and clients define and overcome problems. This role blends sales, consulting, and development work together as needed given the business climate. Time spent across prospect, client, and knowledge-building tasks. Consult throughout the sales and estimation process with a focus on government RFP response. Key job responsibility includes presenting proposed solution to clients' technical and non-technical… Show more Business Analysts with the Enterprise and Government team dedicated to helping prospects and clients define and overcome problems. This role blends sales, consulting, and development work together as needed given the business climate. Time spent across prospect, client, and knowledge-building tasks. Consult throughout the sales and estimation process with a focus on government RFP response. Key job responsibility includes presenting proposed solution to clients' technical and non-technical leadership. Sales focus on establishing and maintaining relationships with long-term clients by understanding their particular technical challenges, process issues, and contexts and defining how best to solve them.Key Achievements:— Prepared over 500 estimate proposals— Responsible for over $2.5 Million in sales annually— Created and maintained several estimation spreadsheets and guides— Developed new Omnigraffle proposal formats (including a 200+ page RFP template and a visual duration-based template)— Mentored and trained five new solutions engineers Show less

Bloomington Minnesota

Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as a key technical adviser and liaison to production staff. Work with sales and development teams to estimate and propose project strategy based on client vision. Responsible for leading requirement gathering calls and client communication. Areas of emphasis include technical writing, and solutions architecture based on project requirements, scope… Show more Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as a key technical adviser and liaison to production staff. Work with sales and development teams to estimate and propose project strategy based on client vision. Responsible for leading requirement gathering calls and client communication. Areas of emphasis include technical writing, and solutions architecture based on project requirements, scope, timeline and budget. Strength in solutions for Content Management Systems (CMS), HTML/CSS Frontend Design Production, JavaScript, Responsive / Adaptive design and RESS, 508 ADA Compliance, User Experience, Interaction Design, and Visual Design, Mobile Applications, and native iOS and Android apps. Show less

Greater Minneapolis-St. Paul Area

Work directly with the Board of Commissioners and County Administration to support and promote the mission and vision of county goals. Assist departments in the creation and application of communication materials for a public audience — often on a constrained budget. One of two graphic designers responsible for maintaining and upholding the county brand using developed standards and guidelines. Most common projects include reports, brochures, flyers, posters, CDs and DVDs, promotional items… Show more Work directly with the Board of Commissioners and County Administration to support and promote the mission and vision of county goals. Assist departments in the creation and application of communication materials for a public audience — often on a constrained budget. One of two graphic designers responsible for maintaining and upholding the county brand using developed standards and guidelines. Most common projects include reports, brochures, flyers, posters, CDs and DVDs, promotional items, banners, logos and sub-brands, booklets, packaging, labeling and electronic materials. On a monthly basis, support the installation and communication needs of a rotating gallery exhibit. Often work with the Event Lead in planning of county events, award ceremonies, groundbreakings, political programs and other gatherings drawing hundreds of guests. Job requires high level of multitasking, adaptability and problem solving. Show less

Greater Minneapolis-St. Paul Area

Print production of textbooks and online course materials.

Production of financial documents.

Masters, Technical Communication

Ba Journalism, Magazine Design & Photography