Eddie Muckunlall Email & Phone Number

Mississauga

Burlington, Ontario

Worked with numerous IT contractors and learning institutions to plan and implement our Electronic Medical Records (EMR) systems including the setup of SQL.Worked with LifeLabs, CML, Gamma-Dynacare and LHINs to setup lab interfaces so that patient results can be received electronically. Troubleshoot communication and HL7 messages.Spearheaded the implementation, training and technical documentation of eHealth's Ontario Lab Information System (OLIS) initiative for our registered physicians. Collaborated with eHealth to troubleshoot data transfer issues.Trained new users on using the Ministry of Health's web-based Medical Claims Electronic Data Transfer (MC EDT) system for billing.Worked closely with independent IT contractors to plan, implement and upgrade our EMR system for physicians and physiotherapy practices.Performed quality assurance testing of developmental software in virtualized environments.Delivered phone and remote technical support for physicians, specialists and physiotherapists.

Toronto, Ontario

Managed and developed the Altiris Incident Management System used for issue tracking, resolution and change requests for customers across Canada and the United States.Designed and implemented procedures and workflows increasing efficiency within the realm of company policies. Provided timely level 3 technical support for mission-critical systems, physicians, internal and remote users across Ontario, BC and the United States plus a broad range of software applications, desktops and peripherals.

Tested, implemented and supported large-scale specimen handling automation systems including server and PC infrastructure for clinical laboratories in Canada and the United States. Authored technical and training documentation for specialty machines. Developed and delivered training programs which involved theory and practical application.Created and deployed preventative maintenance programs for automated hardware.

Installed and serviced Electronic Article Surveillance (EAS) and video systems across Ontario for major retail stores such as HMV, Winners and Sears.EAS specialist for a security system specifically designed and built to for niche use in supermarkets. Lead and managed the installation and setup of these systems for the Loblaws group of stores across Ontario.Managed and lead a crew of contractors to install and setup security systems for several major retailers across Ontario including Zellers, Wal-Mart and Home Depot.Consulted with general managers and customers for system placement and use guaranteeing the best possible use of their investment. Performed training for managers and store personnel.