Assist the Construction Management organization with document control support at each construction field office. Collect, retain, retrieve, distribute and transmit project documents including baseline documents, reference documents, project reports, communications and transmittal, engineering drawings, contract documents, quality records and other project records. Maintain Project files in hard-copy and electronic retention systems. Assist field office staff and others with the timely retrieval of documents. Support document retrieval and assembly requirements in connection with internal and other audits. Support contract closeout activities.

ResponsibilitiesPerform a variety of HR and payroll functions including but not limited to processing new hires, terminations, pay rate changes, employee information updates, deductions, PTO adjustments and tax changes, employment law and labor compliance.Provides administrative and clerical support including but not limited to front desk duties, project office maintenance. account payable/receivables. Skills UsedAttention to detail, organizing and planning, time management,verbal and written communication, computer skills.

Provide payroll, tax, human resources and technical support to clients. Maintained and updated client information.Assist with resolving clients concerns by providing options and solutions. Troubleshoot various ADP hardware/software related issues.Maintain ADP intranet.Educated clients on Various Products.

Coordinated between several branches of HR, including systems experts, immigration teams, patent counsels, recruiters, and hiring managers to process candidates into new hires.Collected, audited, and maintained new hire paperwork to ensure completeness and accuracy• Verified and audited Form I-9 documentation and identification for US new hires • Input and maintained employee database in SAP • Generated weekly ad-hoc reports from SAP

Responsible for analyzing data with source documents, as well as re-enter data in verification format to detect errors. Utilize different tools and functions to complete assignment.

Responsible for researching and responding (via telephone or correspondence) to customer complaints who request to speak with an executive or have threatened to contact a regulator. Worked closely with customer and when appropriate with associates in other departments to resolve the issue in a professional and timely manner. Utilize different tools and functions to assist customers.Keeping up to date with the knowledge of the credit card industry.AchievementsExceeded department's expectations for the number of cases closed within 10 days.With outstanding results, selected to train new incoming specialist.Improved service levels by appropriately making myself available for incoming calls. Exceeded department's expectations for call quality by utilizing excellent communication skills. AwardsEmployee of the Month for July 2007Employee of the Month for March 2008Employee of the Month for September 2008

Served as direct point of contact for customers. Provided effective and timely resolution of a range of customer inquiries, regarding their credit card account. Struck a positive and cooperative tone with both customers and coworkers. Demonstrate best judgment in disbursement of adjustments and credits. Assisted customer with processing balance transfers, telephone payments and occasionally sold membership products.

Listen to customers' request referring to alphabetical directories to answer questions and provide telephone and mailing address information. Suggested and checked alternate spelling, locations, and/or listing formats to customers lacking detail or incomplete information. Offered special assistance to persons such as those who were unable to dial or who were in emergency situations.