Creative problem-solving, learning and the opportunity to innovate are at the heart of what drives me. My background is in content production, publishing and editing with a focus on instructional design and technical writing. I am also a Design Thinking coach and an experienced virtual facilitator. I am keenly interested in learning about people's problems and helping them towards a solution.I currently work as a User Assistance Development Architect at SAP SSC Ireland. This diverse role covers all types of documentation, including embedded help, guides, blogs, tutorials, and videos.I have completed fellowships in the Talent Development team (HR) and the Global Diversity and Inclusion Office at SAP. I have a keen interest in talent development and how companies retain and attract talented employees.I am one of the lead facilitators for an internal Social Media in UA workshop, which is delivered virtually. I also facilitate the Global Virtual Live Class 'Introducing Design Thinking to Solve Problems' (SAP Learning2Go). I co-lead SAP's Green Team in Ireland and support a number of sustainability-related projects.If any of these topics interest you, please feel free to reach out. I'd be delighted to connect with you.