Yevgeniya Murashova Email & Phone Number

Kiev, Ukraine

Kyiv City, Ukraine

Project: ecommerce/ecare (web and mobile app) - Japanese Mobile OperatorScrum team incl UX/UI designers

Mechelen, Flemish Region, Belgium

agile wow (scrum) within order fulfillment squadbusiness/stakeholders requirements elicitationuser stories creation & backlog refinement depends on priority and 3rd parties readinessuse-case preparation

Kiev Region, Ukraine

Project: OSS, Service Fulfillment for Belgium telecom provider- Continuous communication with stakeholders and capturing of functional requirements– Preparation of functional & non-functional specifications- Preparing analysis of business and current infrastructure and finding possible solution for implementation- Creating release documents (Functional Requirements Document, Change Request, Use Cases)- Support of development and QA teams regarding business model and requirements clarification

As Team Leader in Roaming, Interconnect and Traffic group, I am responsible for managing a staff team of 8 members, training and supporting staff members, allocating workloads and tasks and ensuring that company standards are met. I have excellent communicative skills, with a supportive and understanding manner.As an engineer I also have experience of quality monitoring, feasibility study of different solutions aimed the improvement of the customer experience and company standards for both roaming and international traffic, analysis and improvement of the KPI monitoring tools and creation of the new work systems to improve troubleshooting and reporting efficiency.I took part in different projects that requires high-level responsibility, the ability to meet the deadlines, make the prompt decisions, ability to organize any quantity of information, tasks and finally present the project results to C-level managers.

Analysis of the existing roaming solutions at the market andtheirs feasibility study for company needs (Home Environment, SMS Home Routing, SS7 firewall, Customer Experience Management and etc)The creation and optimization of the current internal proceduresOptimization of the routine workflows, KPIs analysis and etc

Kiev, Ukraine

project plan's preparationtechnical operation of the whole system;control of the work plan of installation and start of technical operation of the customer system;coordinate with suppliers and transport companies to supply equipment to the warehouse;making the financial documents to sell / buy equipment (account, invoice, etc., 1C); Participation in the following projects:DPD Ukraine (conveyor scale with barcode reading system)RABEN customs terminal (truck scales with the car numbers recognition system)

Kiev, Ukraine

administration of international signaling links analyzing of the statistic data of the signaling traffic control and testing of quality roaming servicesroaming quality management and troubleshooting