Erin Brown Email & Phone Number

Build referenceable relationships with Key Stakeholders to ensure client satisfaction and safeguard retention and growth for Oasis, a Paychex Company. Act as primary contact for client and internal teams as well as an escalation point for all product offerings. Coordinate meetings and communications with client and/or Oasis internal departments to.

West Palm Beach, FL, US

• Develop and manage client on-boarding focused on client experience and retention
• Execute, develop and nurture client relationships throughout implementation
• Outline project plans for more complex implementations, access resources and determine timelines
• Partner with Client, internal departments, 3rd party vendors when necessary to create solutions that are sustainable throughout client life cycle; act as escalation point for outstanding items/issues
• Stay abreast of changing Benefit, Payroll and Human Resource regulations
• Partner with Sales - finding solutions for prospect needs to secure new business

• Independently managed successful implementations for multiple ASO clients simultaneously, re- prioritizing as necessary under strict deadlines
• Worked with C- Suite of client company and internal partners to analyze and gather all information necessary for HRIS system configuration and trained client to ensure smooth transition
• Conduct employee orientations to include presenting detailed explanation of benefit packages being offered
• Act as first point of contact for client after implementation for continued account management driving retention and gathering referrals; escalation resource to for problem resolution
• Helped build TAG client base in Dallas Market

Roseland, New Jersey, US

• Responsible for successful implementation of ADP products in the Application Migration Services space while managing client from Human Resource and Payroll perspective
• Conduct in-depth analysis of client's current HR/Payroll System of Record (SOR) and work with key stakeholders to determine most optimal design and configuration needs based on strategic goals
• Conduct user acceptance testing with client through live stream sessions; demonstrate database capabilities and design
• Collaborate with internal departments ensuring all systems are configured properly to run seamlessly in conjunction with one another; assist appropriate team-members to resolve/escalate issues
• Prepare written communications such as status/issue reports, project/internal correspondence, mapping documents and other required deliverables throughout project
• Contribute to improving internal processes/tools by sharing knowledge with internal partners

Roseland, New Jersey, US

• Successfully implemented clients, 10-1000 employees, to the ADP TotalSource PEO product; responsible for overall implementation of the project, main point of contact to the client
• Facilitated face-to-face meeting with key stakeholders to gather information and set proper expectations for implementation process
• Served as liaison between client and internal departments to ensure all phases of implementation met aggressive deadlines as well as proper setup
• Analyzed client's current setup, designed setup in My TotalSource to best meet client's needs; assisted/trained clients on overall functionality of My TotalSource software
• Facilitated work-site employee orientation and benefit meetings that provided a detailed explanation of all medical, dental, vision, life, disability and wellness programs being offered
• Extensive multi-tasking and ability to accomplish specific phases of the implementation process

Glendale, CA, US

• Assisted Account Manager in coordination of requisitions for associates using a VMS System; assisted with conversion of new Vendor Management System (VMS), trained AppleOne Employees and Managers on-site at Capital One.
• Processed payroll for approximately 150 temporary associates; liaison between temporary associates and Capital One Supervisors, conducting employee relation investigations and releasing associates as necessary.
• Built and maintained positive, professional relationships with on-site managers that resulted in additional business for AppleOne
• Developed, customized and delivered orientation as needed; monitored successful completion of assignments and exit interviews.
• Maintained accurate employee records; responded to all unemployment claims and attended hearings when needed; Researched and reconciled all discrepancies and aging on invoicing for Capital One Account

Glendale, CA, US

• Continuously developed applicant base through recruiting and interviewing candidates and determined skill level; processed all new hire paperwork Responsible for recruiting and placing qualified candidates through.
• Contacted prospective clients to identify needs and obtained job orders through marketing calls
• Built rapport with current clients as well as prospects for potential new business