Erin Brown Email & Phone Number

Build referenceable relationships with Key Stakeholders to ensure client satisfaction and safeguard retention and growth for Oasis, a Paychex Company. Act as primary contact for client and internal teams as well as an escalation point for all product offerings. Coordinate meetings and communications with client and/or Oasis internal departments to understand client’s needs and proactively find solutions to any opportunities that are identified. Acquires thorough understanding of client’s business, industry, and strategic business objectives through client meetings and onsite visits. Using understanding of client’s business as leverage to recommend product solutions to drive client satisfaction Maintain understanding of all HCM solutions that Oasis, a Paychex Company offers as well as industry standards.

West Palm Beach, Fl, Us

• Develop and manage client on-boarding focused on client experience and retention• Execute, develop and nurture client relationships throughout implementation• Outline project plans for more complex implementations, access resources and determine timelines• Partner with Client, internal departments, 3rd party vendors when necessary to create solutions that are sustainable throughout client life cycle; act as escalation point for outstanding items/issues• Stay abreast of changing Benefit, Payroll and Human Resource regulations• Partner with Sales - finding solutions for prospect needs to secure new business

• Independently managed successful implementations for multiple ASO clients simultaneously, re- prioritizing as necessary under strict deadlines• Worked with C- Suite of client company and internal partners to analyze and gather all information necessary for HRIS system configuration and trained client to ensure smooth transition• Conduct employee orientations to include presenting detailed explanation of benefit packages being offered• Act as first point of contact for client after implementation for continued account management driving retention and gathering referrals; escalation resource to for problem resolution• Helped build TAG client base in Dallas Market

Roseland, New Jersey, Us

• Responsible for successful implementation of ADP products in the Application Migration Services space while managing client from Human Resource and Payroll perspective• Conduct in-depth analysis of client's current HR/Payroll System of Record (SOR) and work with key stakeholders to determine most optimal design and configuration needs based on strategic goals• Conduct user acceptance testing with client through live stream sessions; demonstrate database capabilities and design • Collaborate with internal departments ensuring all systems are configured properly to run seamlessly in conjunction with one another; assist appropriate team-members to resolve/escalate issues• Prepare written communications such as status/issue reports, project/internal correspondence, mapping documents and other required deliverables throughout project • Contribute to improving internal processes/tools by sharing knowledge with internal partners• Develop and maintain strong working relationships with all levels of employees both internally and externally

Roseland, New Jersey, Us

• Successfully implemented clients, 10-1000 employees, to the ADP TotalSource PEO product; responsible for overall implementation of the project, main point of contact to the client• Facilitated face-to-face meeting with key stakeholders to gather information and set proper expectations for implementation process• Served as liaison between client and internal departments to ensure all phases of implementation met aggressive deadlines as well as proper setup• Analyzed client's current setup, designed setup in My TotalSource to best meet client's needs; assisted/trained clients on overall functionality of My TotalSource software• Facilitated work-site employee orientation and benefit meetings that provided a detailed explanation of all medical, dental, vision, life, disability and wellness programs being offered• Extensive multi-tasking and ability to accomplish specific phases of the implementation process• Assisted sales partners with inquiries for potential business as well as mentored and trained new associates for implementation; continued education of changing Payroll, HR and Benefit regulations; Auto-Pay products & Enterprise HR knowledge

Glendale, Ca, Us

• Assisted Account Manager in coordination of requisitions for associates using a VMS System; assisted with conversion of new Vendor Management System (VMS), trained AppleOne Employees and Managers on-site at Capital One Auto Finance to ensure correct and efficient use of the software.• Processed payroll for approximately 150 temporary associates; liaison between temporary associates and Capital One Supervisors, conducting employee relation investigations and releasing associates as necessary.• Built and maintained positive, professional relationships with on-site managers that resulted in additional business for AppleOne• Developed, customized and delivered orientation as needed; monitored successful completion of assignments and exit interviews.• Maintained accurate employee records; responded to all unemployment claims and attended hearings when needed; Researched and reconciled all discrepancies and aging on invoicing for Capital One Account

Glendale, Ca, Us

• Continuously developed applicant base through recruiting and interviewing candidates and determined skill level; processed all new hire paperwork Responsible for recruiting and placing qualified candidates through cold-calling, internet sourcing and warm leads; ability to juggle multiple assignments with aggressive deadlines• Contacted prospective clients to identify needs and obtained job orders through marketing calls• Built rapport with current clients as well as prospects for potential new business