Emily Victory, M.Fin, Lssgb, Itil®4, Sa Email & Phone Number

Hollywood, MD, US

• Project Manager responsible for gathering and documenting project requirements as well as delivering projects on time and within scope. Supports, executes, and evolves business problems associated with the development.
• Provide project leadership and management of projects; understand business objectives and operations, while conducting data collection, reconciliation, and metrics reporting to the lead client and during team meetings
• Subject matter expert for project strategy, client initiatives, and organizational vision
• Document and facilitate communication between groups; capture requirements needed to initiate change
• Develop and implement detailed project plans and ensure they are high quality, clearly documented, and executed appropriately and timely
• Collaborates with customer and manages changes in requirements, project scope and schedule

• Provided high-level senior executive management support to senior officials within the Defense Health Agency conducting research, creating processes, and ensuring project timeliness, completion, and follow-through.
• Utilize thorough knowledge of the organization's mission to execute on behalf of senior leadership policies, directives, and correspondence to appropriate official or office
• Coordinated with high-ranking senior officials and staff to establish networks, meeting agendas, briefings, and site visits
• Tracked, created, optimized, managed, and advised senior leadership of process improvement methods, policies, and strategies to carry out objectives
• Establish internal procedures to secure and adequately control deadlines, progress reports, and directives
• Optimized and managed calendar prioritization and scheduling, prepared executive board agendas and meeting minutes and other administrative tasks and projects

• Contracted with small businesses as program and project coordinator for pre and post event management; streamlined business process and improvements, conducted email marketing, and cultivated client relationships.
• Advised business owners and end users to establish strategies and objectives to promote consistent process improvement; leverage internal resources, programs and third party / vendors for the flawless execution of.
• Developed and implemented new processes; facilitated relationships between clients and employees through effective and timely communication
• Input and reviewed database information in the Customer Relationship Management (CRM) system to ensure office automation for continued success
• Established, drafted, proofread, and maintained project, business, and technical documents for standard operating procedures and business processes utilizing Infusionsoft, Rainmaker, WordPress, Microsoft Office Suite.
• Managed the calendar management, scheduling, and coordination of 400+ federal benefits workshops for over 10,000 federal employees nation-wide

Ann Arbor, MI, US

• Provided high-level administrative support to senior leadership and researchers within the Defense Health Agency conducting research, preparing statistical reports, task management and correspondence tracking, calendar.
• Optimized and managed calendar management prioritization and scheduling, arranged travel and accommodations, prepared, and proofread executive board agendas and meeting minutes, assembled projection spreadsheets, and.
• Monitored and tracked Task Management and Correspondence System, assisted with space planning and management, project tracking, records management, and compliance tasking
• Prepared and reviewed standard operating procedures, presentations, proposals, and reports weekly, monthly and quarterly using software including but not limited to Microsoft Office Suite (Word, Power Point, Excel.

Fort Worth, Texas, US

Maintained office efficiency and organized office operations and procedures daily through scheduling and assigning employees and following up on work results. Reviewed and maintained office files for Financial Industry Regulatory Authority and U.S. Securities Exchange Commission compliance regulations.

Fort Worth, Texas, US

• Headed the field prospective on office automation and led development of training materials and collaborated with field financial advisors and leadership to deliver significant and measurable training to positively.
• Organized, planned, and conducted training seminars for 500+ field advisors and staff to instruct and educate on how to integrate the new and upgraded technology systems to run and grow their business included.
• Liaison and point of contact between field personnel and corporate office business system development teams to communicate future enhancements, changes, and project status in both technical and non-technical terms
• Conducted thorough needs analysis with each client and partner to create customized platform development plans for successful attainment of goals
• Coached and counseled 5 employees and gave timely feedback to help manage conflict, improve team member performance, and recognize good performance; established and maintained over 15 employee records
• Established yearly Office Business Continuity Plan, and developed ways to facilitate office communications

Planned and created title opinions for attorney review for multiple landmen and monitored daily operation requirements through scheduling and assigning employees related work projects.

Prioritized and managed a large caseload by understanding tax resolution strategies and how to effectively execute each situation; represented businesses and individual taxpayers who were delinquent with IRS and State taxes.

Fort Worth, Texas, US

Assisted financial advisors with administering all aspects of client accounts. Handled email and mail correspondence, input transactions for client accounts, and monitored client files for compliance with various regulations.

Master’S Degree, Finance; Specialization Project Management

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice And Corrections

Associate Of Science (A.S.), Criminal Justice And Corrections