👋 Hi, I’m Elizabeth, a Human-Centric Leader with a passion and proven success for building strong, inclusive teams. My experience spans Relationship Management (BPO), Customer Support Operations, Leadership, and the full Customer Experience Lifecycle. But at the core of it all, I've spent my career focusing on what truly matters - people. 👥 I live and breathe by the belief that your people are only as good as you are to them, and you are only as good as your people. 🤝I’ve been fortunate in my career to gain a proven track record of identifying, implementing, and scaling strategic solutions that align with both customer and organizational goals. To me, it’s not just about hitting KPIs, SLAs, or OKRs; it’s about finding those small, impactful ways to make processes smoother, customers happier, and teams more connected. 💡While my technical know-how is paired with a deep understanding of project management and quality assurance, at the core of my leadership mentality is leading with empathy. I’m always looking to build environments that are productive, growth-oriented, and inclusive. 🌱 I’m genuinely dedicated to fostering spaces where diverse ideas are celebrated, where everyone feels they have a seat at the table, and where those who are already seated reflect the world we actually live in. 🌍As a Latina, Neurodivergent, and LGBTQIA+ leader, diversity and inclusion are more than just buzzwords to me - they’re pillars of how I lead and live. I truly believe that we are only as good as the people around us, and that’s why I’m dedicated to building teams that reflect the world we live in. Getting to help others achieve their goals is what drives me, and I’ll always be the first to say, "This is a great opportunity—are you interested?" 🚀When I’m not at work, you’ll probably find me at Pier 62 with a book in hand 📚, exploring Pike Place with my dogs 🐾 Daenerys Eleanora & Henry-James Schmidt (check out their pics in my featured section—I know you’re curious!), or enjoying a quiet moment at Storyville Coffee with a hot chocolate ☕️ while trying to appease the Duolingo owl and continue my 💯 day streak. Really, it's whatever feels authentic to me that day.Wanna connect? Let’s talk about your favorite way to foster psychological safety 🛡️, the latest thing that made you go "Wow! that's really cool!" 😲, or dogs! I’m always down to talk about dogs! 🐕 (and cats, and birds, and squirrels, basically send me animal pictures and you've got your in 😉)