Elizabeth W. Email & Phone Number

San Francisco, Ca, Us

Creator and Host of MINDSPACE, Autodesk’s MIND Network podcast creating a safe space for discussion, exploration, advocacy, and understanding of topics related to Mental Inclusion, Neurodiversity, and Disability.

San Francisco, Ca, Us

MIND: Mental Inclusion, Neurodivergence, and DisabilityThe Autodesk MIND Network is an ERG with a mission to serve employees in the communities previously listed by providing resources, support, and advocacy, and helping promote neuroinclusivity by educating those outside of the community.

San Francisco, Ca, Us

Steering a diverse team of 14 professionals, specializing in Technical Support for Civil Services (ENI) and Architecture, Engineering, and Construction (AEC) products, enhancing customer adoption and industry recognition by being a Trusted Partner for our customers and ensuring FedRAMP compliance.Notable Achievements Include:✔️ Strategically developed and executed a plan that successfully resolved a backlog of 300 support tickets. Despite working with an understaffed and burnt out team of seven, the task was completed in just 24 days instead of the projected 35. This initiative reduced the backlog from 300 to a manageable 19, all the while maintaining the team's morale.

Columbus, Ohio, Us

Building something cool 😎 with the help of PDS Lab & the community 👀

A SaaS Solutions Consulting Agency. Partnering with early-stage startups to Fortune 500 companies and filling in the unexplored gaps that drive them to unprecedented new heights.Previous clients include TikTok – ByteDance, PopSockets, Doxo, Fishbowl/Glassdoor, and more.Notable Achievements Include:✔️ Determined staffing for a FinTech client with a globally distributed team of 8 with >3,000 cpm, lowering non-reach scenarios to below 10% from 32% and raising successful efforts from 68% to 93% in one month.✔️ Implemented a plan to minimize information silos to effectively lead a group of support engineers managing a backlog of 60,000 tickets. Ultimately improving the clients CSAT and Customer Retention scores by 173%✔️ Identified and executed on opportunities to optimize workflows and operations, ultimately consolidating responsibilities, and better managing risk, resulting in a cost savings of over $80,000 and a 12% increase in efficiency.✔️ Developed and implemented highly effective training programs that enhanced collaboration and consistency across teams, delivering a substantial 20% increase in productivity and an improvement in trainee satisfaction, operations, and success.✔️ Designed and released an Answer Bot for a B2C client that lowered the transfer rate by 82%, simultaneously increasing sales by 41% using knowledge found within the clients knowledge baseand many more...

Cambridge, Ma, Us

ContractOptimizing support models for SaMD studies on Multiple Sclerosis, and making life easier for participating clinical sites. Responsibilities include site implementations, vendor and account management, process optimization to manage risk and streamline operations, and knowledge base management

San Francisco, California, Us

An EdTech organization offering a fully developed Artificial Intelligence powered cloud program designed for custom content and flexible learning.Notable Achievements Include:✔️ Managed the development and implementation of core support strategies for a SaaS startup valued at >$6.6MM, building out processes and procedures across 14 different clients and 9 individual active products while increasing pipeline revenue through quality leads provided to the sales team for industries worth $639B and $1.5T✔️ Wrote and published training materials on various platforms and processes to increase efficiency, reducing ticket handling time by 10% while leading a team supporting over 8,000 monthly users.

Washington, Dc, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us