As a Senior ServiceNow Technical Consultant, I work with organizations around the world to develop and implement strategies that enable them to work faster, smarter, and more efficiently. My passion? Turning ideas into solid technical solutions that resolve important organizational challenges. I love helping organizations transition from volatile, unpredictable IT environments to ones that are scalable and managed — and in which change can be anticipated and analyzed. I believe the key to being an effective problem solver starts with being a good listener. I take time to consider and understand my clients’ pain points and business goals. I consider every endeavor a technical perspective — as well as a business perspective — in order to ensure the solutions I develop are not only logical, but also drive maximum business value.Starting out as an Enterprise Systems professional, I have a comprehensive understanding of IT service management (ITSM). I thrive when working on development projects that require complex software development and an in-depth understanding of system and software architecture. I also have deep domain experience in service catalog designs/redesigns with an emphasis on simple, intuitive self-service user experiences. A trusted team player, my managers and clients tell me that I excel in technical knowledge and am capable managing several priorities at once. They have also observed my willingness to go the extra mile and put in the extra time when needed. My peers say they appreciate my ability to solve problems, communicate clearly and offer help when needed.
Listed skills include Disaster Recovery, Data Center, Active Directory, Servers, and 44 others.