Ena Escarcha Email and Phone Number

•Respond promptly and professionally to customer inquiries related to credit card accounts, transactions, billing, and other maintenance requests. •Investigate and resolve customer concerns and issues with a focus on ensuring customer satisfaction and adherence to bank policies. •Process credit card account updates and loan application accurately, ensuring compliance with regulatory requirements and internal procedures. •Stay informed about credit card products, features, and benefits to effectively assist customers in making informed decisions and addressing their needs. •Maintain clear and concise communication with customers through phone calls, while providing accurate and helpful information. •Collaborate with other departments to address and resolve customer issues effectively. •Analyze and resolve customer issues with attention to detail and accuracy.•Demonstrate a commitment to delivering outstanding customer service and building positive relationships. •Effective multitasking and organizational abilities to handle a high volume of inquiries while maintaining quality service.•Consistently meet sales target by doing upsell and cross sell.

•Handle guest queries efficiently and promptly, both through social media channels and online travel agencies, ensuring exceptional customer service.•Oversee the operations and reservations on various online travel platforms such as AGODA, Booking.com, Expedia, and Traveloka, ensuring accurate and up-to-date information is provided to potential guests.•Monitor and respond to guest reviews across different platforms, addressing any concerns or issues raised by guests, and ensuring timely resolution to maintain a positive online reputation.•Collaborate with the social media and marketing team to create engaging content, manage social media accounts, and implement marketing strategies to enhance the hotel's online presence and attract potential guests.•Generate high-quality, visually appealing content for social media platforms, including photos, videos, and written materials, to showcase the hotel's amenities, services, and unique features.•Coordinate car rental services and massage bookings for guests, ensuring smooth arrangements and a seamless guest experience.•Accurately record and maintain sales data, including revenue generated from events, and additional services, ensuring all financial records are up-to-date and properly documented.•Oversee the planning, coordination, and execution of various events hosted by the hotel, ensuring a seamless and memorable experience for attendees.•Address all event inquiries promptly and professionally, providing detailed information, negotiating terms, and ensuring all client needs and expectations are met.•Actively seek out and pursue bidding opportunities for the hotel, including participating in tenders and proposals, in order to secure lucrative event contracts and drive business growth.•Demonstrate exceptional communication and problem-solving skills to effectively handle and de-escalate situations involving irate guests, ensuring their concerns are addressed with empathy and professionalism.