Pamela Zukowski, Mhi Email & Phone Number

Scottsdale, Az, Us

Arizona

ALH is at the forefront of transformative liver health initiatives and other disease treatments and therapies. It is dedicated to pioneering research, fostering innovation, and improving patient outcomes.• I am responsible for molding a company's talent through strategic learning initiatives to optimize employee performance, higher retention rates, and overall company growth through well-created learning opportunities. • Responsible for the administration and management of company LMS… Show more ALH is at the forefront of transformative liver health initiatives and other disease treatments and therapies. It is dedicated to pioneering research, fostering innovation, and improving patient outcomes.• I am responsible for molding a company's talent through strategic learning initiatives to optimize employee performance, higher retention rates, and overall company growth through well-created learning opportunities. • Responsible for the administration and management of company LMS, including creating learning paths for all employee roles• Design and develop comprehensive training programs for all roles across the company• I collaborated with HR and IT to develop new training standards and curricula for new hires to improve retention rates.• I took the initiative to create a comprehensive technology curriculum, ensuring all new hires possess the basic knowledge and skill sets to navigate our various software applications. • Manage a new learning team to support learning initiatives and the creation of additional SMEs throughout the company. • Perform gap analysis on trainee performance to identify improvement areas and ensure the effectiveness of training initiatives. Provide results to Directors and the CEO to assist teams in creating new standards and processes to fill learning gaps. Show less

Remote

A software technology company offering healthcare organizations innovative protection solutions for people and assets.• My strong ability to deliver highly effective remote and in-person training classes resulted in lower churn and increased product utilization by customer administrators and end-users. • I designed changes to training course content and technical training documents, improving training efficiency and consistency and reducing the document updates required. • My… Show more A software technology company offering healthcare organizations innovative protection solutions for people and assets.• My strong ability to deliver highly effective remote and in-person training classes resulted in lower churn and increased product utilization by customer administrators and end-users. • I designed changes to training course content and technical training documents, improving training efficiency and consistency and reducing the document updates required. • My ability to detail-track customer training needs, customize training agendas, prep training environments, and schedule training deliveries efficiently improved customer product satisfaction by 50%. • I supported partner certification programs and customer implementation projects by quickly identifying gaps in customer training. • Partnered with the Customer Success Specialist on Ad-hoc customer support touchpoint projects. I owned a new project process related to customer training gaps and post-go-live implementation training support. Show less

Boston, Massachusetts, United States

A Global UCasS market unified communications platform for text, calls, video conferencing, and call center solutions.• I managed learning enablement for over 40 global customers and six partner accounts. Including 7,820 users and 886 training evals with an average customer satisfaction score of 4.88 with 32% including additional written.• I’m certified to train on 12 software product applications from end-users to IT administrators on telecommunication, web conferencing, call centers… Show more A Global UCasS market unified communications platform for text, calls, video conferencing, and call center solutions.• I managed learning enablement for over 40 global customers and six partner accounts. Including 7,820 users and 886 training evals with an average customer satisfaction score of 4.88 with 32% including additional written.• I’m certified to train on 12 software product applications from end-users to IT administrators on telecommunication, web conferencing, call centers, agent solutions, and voice flow options. • I delivered over 800 remotes and 13 on-site training sessions throughout NA, APAC, and AMEA: total training hours 1,296, total number of participants 6,363. • I worked collaboratively with the ID team on content design for over 12 multimedia curriculum projects: PowerPoints, videos, and written material. I maintained certification exam content for Brightspace (LMS): Internal, partners, and customer exams. I developed an Administrator Training Course that was used for all customers.• I provided functional and integrated software testing on the components of our Hub, Portal, and End-user applications, which proved vital in reducing bugs post-product release. Show less

Phoenix, Arizona Area

Virtuoso Inc. was an organization with contact trainers.• While at Virtuoso, Fuze contracted me to Lead remote and onsite customer training sessions.• I collaborated with the design team on content development for over 12 multimedia curriculum projects: PowerPoints, videos, and written material for customer and internal use.

I was an adjunct faculty instructor for Grand Canyon University College of Science, Engineering, and Technology. Courses taught: PED 247 Teaching Strategy in Physical Education and Exercise Science EXS 335 Kinesiology Lecture and Lab BIO 201L Human Anatomy & Physiology I Lab

Phoenix, Arizona Area

Carrington was a multi-state college with 18 campuses. My responsibility was for a physical therapy technology education program.• Responsible for oversight of the academic program. I developed and implemented retention strategies and managed externship quality and clinical site quality for 60 students.• I participated in the program review process, assessing, reporting, analyzing outcome data, and developing improvement plans for over seven campus programs.• My role required 50%… Show more Carrington was a multi-state college with 18 campuses. My responsibility was for a physical therapy technology education program.• Responsible for oversight of the academic program. I developed and implemented retention strategies and managed externship quality and clinical site quality for 60 students.• I participated in the program review process, assessing, reporting, analyzing outcome data, and developing improvement plans for over seven campus programs.• My role required 50% teaching and 50% explicitly devoted to providing program administrative oversight. My leadership improved student satisfaction rates from below 70% to over 89% in less than two years.• I designed a modular, innovative teaching curriculum focusing on critical thinking, technical and verbal communication, and patient educational instruction. Show less

Scottsdale, Az

• I owned a travel-based personal training/wellness coaching company. • I provide exercise program development, wellness coaching, small group fitness classes for people who wanted to improve their overall health or improve after a medical issue. • I worked with clients after/during physical therapy and worked closing with their therapists and doctors to provide them with the best quality care.

Phoenix, Arizona Area

• I directed daily clinical site administration operations, including staffing, scheduling, billing/collection, insurance authorization, marketing, and clinical finances, in addition to managing educational programs.• I maintained OHSA and Medicare regulations for clinical requirements and regulators.• I provided physical therapy treatment plans under the patient's care plan.

Master’S Degree, Healthcare Innovation Leadership, 3.97

An education program designed to develop leaders who can transform current systems, improve outcomes, reduce costs, and enhance service.

Bachelor Of Science (Bs)/ Minor Technical Communication, Health Professions And Related Clinical Sciences, Other, Magna Cum Laude

My education focused on applied health science, writing, technical communication, and leadership communication.