❖ Liasing with directors and sales manager with daily performance❖ To achieve weekly and monthly targets on cars sold and other KPIs including addons, compliance and customer surveyindex❖ Managing sales and stock flow in and out for up to 3000 cars❖ Holding individual weekly reviews for performance and train in sales techniques to maximise on sales and addons forup to 15 staff❖ Training new and underperforming staff my personal sales techniques to help maximise on deals❖ Following up leads with effective closing from telephone, show room visits and online enquiries❖ Being up to date with competition, product knowledge, local and national changes❖ Ensure setup is complete for training and compliance team for deal monitoring❖ Manage absence, lateness, disciplinaries and investigations for department❖ Manage presentation of cars and to ensure accurate prices❖ Inspect all new stock from quality control to be within sales standard and manage outstanding jobs and vehicles daily❖ Follow up on vehicle conditions not meeting customer requirements in the forecourt❖ Maintaining car condition and ensure it is up to selling condition for old stock❖ Dealing with and managing customer complaints including aftersales❖ Managing accuracy of cash handling, deposits and invoices❖ Ensure health and safety for the department is being adhered to compliantly by all colleagues❖ To ensure companies procedures are up to date and relayed to the team❖ Managing training for staff to ensure that FCA, Anti bribery, TCF, GDPR, Vulnerable customers and other regulations are followed

❖ Responsible for managing a team of 50 staff❖ To ensure budget of labour and sales are achieved❖ Loss prevention kept to strict routines and minimising stock loss❖ Managing stock as well as accurate manual ordering❖ Ensure merchandising around store is to high standards❖ Ensure team achieve maximum level of fill and availability❖ Always maintain high pace and energy❖ Implement team training to succession plan❖ Ensure EPOS systems procedures are followed❖ To achieve all store performance targets❖ Manage performance, absence, scheduling, training, payroll and recruiting of staff❖ Implement action plans to improve store performance on a regular basis❖ Ensure store is ready to trade legally and presentable all times❖ Comply with daily updates from Head office❖ Ensure all point of sale and labels are up to date and correct❖ Cash Management including minimising cash losses❖ Holding investigations and disciplinaries of staff for store and the area❖ Maintain very high standards through a personally trained team❖ Coaching new managers to the business❖ Holding regular staff meetings❖ Ensure weekly promotions and store plans are up to date

❖ Responsible for and managing a team of 52 staff❖ Recruited and trained new staff❖ Managing staff schedules, holidays, pay, timekeeping and absence❖ Controlling labour spend to budgets❖ Responsible for handling and controlling on average 1 million pounds worth of stock a week❖ Responsible for controlling deliveries efficiently❖ Ensuring store is fully replenished daily to a tight and strict deadline❖ Ensuring stores security is kept tight throughout the night❖ Creating new ideas and processes❖ Quick decision making and problem solving❖ Performance managing and target setting to staff❖ Delegating to department supervisors and ensuring effective communication is kept throughout❖ Leaving detailed and effective handover to store manager enabling a smooth 24hr process❖ Attending regional conferences and meetings❖ Ensuring health and safety procedures are followed❖ Holding disciplinary and investigation meetings❖ Dealing with customer complaints and queries❖ Ensuring store is trading legally❖ Supervising overnight contract works done to store

❖ Managing and delegating to a team of 12 including a PR ambassador❖ Managing recruitment including interviewing and liaising with other recruitment agencies❖ Managing whole stores absence and timekeeping❖ Managing labour and controlling store budgets❖ Managing entire stores scheduling and holiday planning❖ Managing payroll to labour budgets❖ Managing outstanding training of staff❖ Managing projects including store refits and new pay reviews❖ Running training courses as a tutor to Sainsbury’s colleagues from around the London zone❖ Holding disciplinary and investigation hearings as well as appeals❖ Ensuring all staff have sufficient uniform and equipment❖ Attending to needs of over 400 staff❖ Organising staff events and appraisals❖ Holding weekly HR related meetings with all managers❖ Analyse and gather data to produce computerised reports including information trackers❖ Liaising with other corporations including Home Office and Job Centre❖ Ensuring store is running legally and personal information is kept private and confidential❖ Ensuring a smooth run of the office in the absence of the manager

❖ Doing Manual payroll and calculations using a computer-based payroll system❖ Ensuring accurate payments are made to over 400 colleagues❖ Accurate data inputting and producing computerised end of week reports❖ Liaising with head office, banks and Inland Revenue❖ Solving staff wage queries❖ Ensuring up to date and accurate information is maintained for all colleagues❖ Accurate data inputting of schedule, holiday and absence information❖ Completing targets and deadlines set by manager❖ Providing references to external companies❖ Book meetings, training events and conferences for store purposes❖ Ensuring latest information of company is communicated to all staff

❖ Replenishing shelves❖ Assisting to customer needs❖ Completing tasks set by manager❖ Assisting manager to solve and complete issues and targets❖ Assisting in special offer changes❖ Using computerised till❖ Managing a small team of colleagues in managers absence

❖ Processing orders and serving customers❖ Cleaning duties of shop and back areas❖ Assisting customers with queries❖ Ensure hygiene plan was followed in making food❖ Minimising wastage of food by preparing right amount throughout the day❖ Trained new recruits