Ena Puccini Email & Phone Number

Adelaide, South Australia, Australia

Australia

Adelaide, Australia

270 The Parade, Kensington SA

Leading a team of 150+ across 10 Convenience OTR sites within SA, by training, coaching and developing the leaders and team to imbed behaviours focused on sales, by fostering an exceptional customer experience underpinned by high standards and operational excellence. A complex business model which can accommodate up to 5-6 offers within each site with.

Adelaide, Australia

• Leading the SA as Senior Retail Territory with 3 mobile and Vodafone through a company merger. Delivering to companies sales goals whilst maintaining strong operational standards through developing a team of successful.
• Territory/State Sales Performance
• Territory/State People Management
• Implement Customer Connections Program into Retail Stores
• Territory/State Retail Functional Benchmark
• Territory/State Opex Management. Territory/States sales focus across state and territory to achieve and exceed sales results

Adelaide, Australia

• Managing a portfolio of “10 Plus” Business Accounts in SA.
• Managing Sales, Churn and Resign targets and delivering profit margins.
• Developing and maintaining a high standard of relationships with my account base.
• Maintaining a high standard of account maintenance and identifying growth and solutions within their business.

Adelaide

• Coaching and inspiring team members to achieve sales targets.
• Meeting sales and profit targets.
• Providing high quality customer service by developing solutions to meet customer needs, managing service and billing enquiries.
• Maintaining across the team a high standard of product knowledge.
• Assisting in continual development of business systems and procedures.
• Developed in store initiatives to achieve sales targets.

Adelaide

• Telstra - Move.com channel
• Providing high quality customer service by developing telecommunication solutions to meet customer needs, managing service and billing enquires.
• Meeting sales and profit targets.
• Contributing to development and implementation of quality assurance procedures, meeting customer and organisation expectations.
• Maintaining a high standard of product and technical knowledge.
• Coaching and inspiring team members to meet required targets.

Horsham

• Organising staff and all commercial aspects of a retail business, including customer etiquette.
• Managing the logistics of stock inventory, visual merchandising and design of the shop services, including marketing of services at the shopping centre.
• Accountable for delivering Retail Functional benchmarks and Opex Management
• Accountable for recruitment and training of staff and measuring customer satisfaction

Mildura

• Organising the customer service training of all staff, designing menus and wine lists for customers, including catering etiquette.
• Managing the logistics of catering and restaurant services, including marketing of services at the Trade Expositions eg. Bridal Expo.Mildura.

Mildura

• Reponsible for delivering a high standard of customer service to achieve "3 Hats" whilst Front of House for Stefano's Mildura.
• Effective rostering
• Organising the customer service training of all staff, designing menus and wine lists for customers, including catering etiquette.
• Managing the logistics of catering and restaurant services, including marketing of services at the Trade Expositions eg. Bridal Expo.Mildura.

Adelaide/Mildura

Diploma - Secretarial Business Studies

Business Studies

Information Technology Certificate