Elizabeth Curtis Email & Phone Number

Huntington Beach, Ca, Us

Huntington Beach, Ca, Us

•Compose and publish two weekly newsletters and urgent alerts for the National Office and employees of the 59 chapters across the United States, Puerto Rico, and Guam to ensure clear, transparent communication across the enterprise•Facilitate governance of the Make-A-Wish enterprise intranet site including overseeing 30 subject matter experts for each department, running quarterly audits of all content, and completing ad hoc requests surrounding design, content creation, and reporting•Manage internal social media, Workplace by Facebook, to create a space for collaboration and camaraderie amongst the 2,000+ employees in the organization•Initiate and execute on process improvement projects aimed at moving the communications strategy forward, including the creation of an updated bi-weekly newsletter for the National Office with enhanced aesthetics, greater focus on employee engagement, and streamlined transparent communication•Currently working on overhauling the internal intranet site as part of our process improvement initiatives through cross-collaboration with multiple departments and analysis of chapter staff surveys to inform on reorganization strategies of structure, content, and aesthetics

• Assisted in talent acquisition through timely interview scheduling and thorough review of resumes to help determine who to bring to the next round of consideration for roles within the organization• Completed onboarding orientations for all new hires to create a welcoming experience while serving as a main point of contact and liaison between HR and IT to ensure new hires are adequately prepared• Managed employee appreciation program, Kudos, helping to create an environment of gratitude and appreciation amongst all staff• Carried out required background checks for new and existing employees while maintaining the highest level of confidentiality• Assisted the Chief Human Resources Officer and HR directors as needed with ad hoc requests to ensure smooth operations within the People Team

Phoenix, Arizona

• Assisted in bringing in approximately $1.1M for local chapters over the past year through identification and research of potential major donors in local communities• Created mapping project to display donor and volunteer data geographically and presented to the CEO of CT chapter• Answer phones throughout the day to assist donors with various questions pertaining to donations while maintaining a friendly and professional demeanor• Manage customer service inbox answering emails in a timely manner• Record monetary gifts and pledges into Raiser’s Edge according to industry standards• Plan and implement Day of Gratitude event bi-annually to thank donors and boost office morale• Run daily DonorScape reports to identify giving potential of constituents and import into Raiser’s Edge through ImportOMatic• Update constituent biographical data in Raiser’s Edge in an effort to maintain a clean database

San Diego, California

• Record donor’s gifts and pledges in Raiser’s Edge in accordance to departmental policy, IRS regulations, and CASE reporting standards• Process monthly credit card donations, payroll deductions, and online giving•Accurately research, value and enter stock gifts and gift-in-kind gifts•Create and mail donor receipts and acknowledgements in a timely and accurate manner• Generate daily, weekly, and monthly gift reports for various campus departments• Process constituent data updates and new constituent creation in all applicable databases as triggered by returned mail, donor instruction, or development officers• Run regular clean up audits to enhance data quality• Oversee annual tax statement mailings at end of calendar year

Foster City, Ca

• Enter and update constituent data into Blackbaud CRM Production software • Process incoming donations received in the mail daily • Prepare and facilitate large mailings including thank‐you letters to our “Friends of Scouting” donors • Handled the creation and organization of our annual Holiday Campaign fundraiser • Support special event production including our annual Autumn Gala & Auction• Manage a variety of front office customer service tasks such as fulfilling work orders and answering phones • Process charges and payments into Point of Sale system

Phoenix, Az

• Assisted in the execution of the Dinner on the Desert annual auction event through entering data into MaestroSoft, organizing donor correspondence, and creation of auction website • Contributed to the coordination and execution of over 50 events including weddings, corporate events, festivals, and group tours• Conducted tours of our venues, utilized Galaxy software, coached volunteers, and organized vendors •Coordinated a wedding from start to finish • Managed a database of general facility rental inquiries through phone, email, and in‐person visits • Utilized EventPro software to book events • Communicated with Garden employees to create weekly event setup sheets

Huntington Beach, Ca

• Provided exceptional customer service and product information for a popular surf retail store • Managed the cash register for product purchases, coupons, and returns • Marketed the Vans US Open of Surfing event and apparel as a Huntington Surf and Sport Representative engaging in friendly conversation with beachgoers to sell product

Costa Mesa, Ca

• Supervised the sale, inventory, and display of clothing at a boutique booth at the Orange County Fair • Greeted and assisted every customer with a friendly and upbeat attitude to maintain a positive reputation for our brand • Consistently achieved sales goals

Master Of Arts - Ma, Strategic Communication

Activities and Societies: Inducted into the Honor Society for academic excellence - 2022

Parks And Recreation Management

Activities and Societies: Alpha Gamma Delta, Red Academic Honor Society for achieving 4.00, Intramural Soccer, Dean's List 2016

Education record

Activities and Societies: Women's Tennis (Most Valuable Player - 2009, 2nd place in Sunset League Finals Singles - 2009, Varsity Letter.