Gaston Patrick Endeme Email & Phone Number

Liberia

Directing the way the business leverages emerging technologies to increase productivity and revenue. Driving business transformation, improving results through process automation, and ensuring sustainability by driving a solid IT strategy.Leading technology strategy, execution, and operations. Additionally, focusing on developing in-house skillsets and managing key vendor relationships. Champion for defining, scaling, and operating processes along with project management excellence including Mobile Financial Services Technology and Security.

Douala

Job Responsibilities:I exhibit my extraordinary expertise in leading and efficiently managing the maintenance of FINTECH's products, services, and application portfolio. I manage requests, incidents, and problems using ITIL Framework, whilst serving as a point of escalation within a hierarchical structure. I inspire and drive continued development of services, policies, standards, processes, and user experience through supervision and coaching of the Applications Services team.Key Achievements:• Led integration of existing and new applications in support of business objectives.• Optimized operational performance and provided strategic direction as well as a moderated depth of technical expertise, applications portfolio management, vendors management and support practices.• Engineered products and service for financial inclusion like Lending service, the Referral Program service, Airtime purchased via Mobile Money account, Electricity bill payment via Mobile Money, MoMoPay feature for merchant payment in shop.• Initiated the company's participation in The Groupement Interbancaire Monétique de l'Afrique Centrale (GIMAC), a hub for interoperability and the interbanking of electronic payment systems in the CEMAC region.• Improved and maintained critical KPIs/SLAs: Service availability (99, 90%), Service Assurance, charging and billing accuracy(99,99%), working process fully digitalised (75%), Audit point fulfillment(95%), Reduced unauthorised changes by 39%.Additional Experience:- Acting Head of IT, MTN Guinea- Acting Senior Manager of Service Management and Infrastructure, MTN Cameroon Ltd. M

Monrovia, Liberia

Job Responsibilities:During this job role, I administered onshore, offshore, and consultant IT operation. I directed all facets of technology, including corporate design, planning, agile program management, service management, infrastructure, security and risk management, data engineering, and digital transformation. Key Achievements:• Reorganised IT after gap assessment and applied cost-effective technologies to continue the business.• Established PMO office by utilising most effective techniques, processes, and procedures, as well as other tools.• Reduced risk to organisation's information technology infrastructure by strengthening IT security strategy and framework• Established service management and project management office as single points for business requests and delivery objectives.• Achieved $664k of IT costs saving through strategy redesign, backed up by analysis and automation and SLA renegotiation.• Integrated company into information technology projects to prioritise based on worth and resources available; matched 100% of IT activities with business's goals.• Restored profitability to business by maximising efficiency, reliability, and effectiveness of operations; locating opportunities to contain costs; and updating and digitising information technology environment.• Raised information security posture by encrypting 95% of all workstations and laptops.

Douala, Cameroon

Job Responsibilities:I was selected by CIO with the support of the CEO to sustain and support the Sales organisation (EBU) for complex pre-sales IT issues, and strategic consulting, including business plan and operational strategy development.Key Achievements:• Led deployment of first and dedicated digital IT team support.• Served as leader, coach, and mentor to applicants of high calibre promoted to new position.• Deployed Service Delivery Platform (SDP) Portal for self-service and view of Services belonging to a Customer to ease the customer support.• Automated partner on-boarding process (eliminating manual processes and providing a streamlined partner experience) and standardised VAS services notifications (Opt in and Opt out mechanisms aligned) leading to Net Promoted Score (NPS) improved by 15%.• Led integration of 48+ digital partners and services via Service Delivery Platform (SDP) and GSM core nodes (such as IN, SMSC, Mobile Money, EVD, USSDGW, WAP Gateway).

Douala, Cameroon

Job Responsibilities:During this job, I created metric reporting and dashboards for the IT management team to evaluate and trend vendors’ SLA. Spearheaded the developing and executing of primary and secondary controls for service quality assurance.Key Achievements:• Drove 27% saving (USD 217,000) OPEX for Billing managed services and annual maintenance support.• Enhanced billing accuracy from 97% up to 99, 99%.• Migrated into the world of converged billing while simultaneously implementing managed services.• Introduced paperless programs and sent bills via emails to customers, which resulted in minimised overall costs by 15% per year

Douala, Cameroon

Job Responsibilities:During this job role, I designed, developed, and delivered IT systems, from Online, CRM, Billing, and Provisioning. I led the Billing Platform Swap including the Wholesale platform and Managed Services establishment. Led integration of mobile money platform with billing, electricity system, canal+ and billing platforms.Key Achievements:• Led the charge on several important projects, including the standardisation and upgrade of the business support system (BSS), the introduction of electronic services (E-Services), and the introduction of toll-free and push-to-talk services.• Managed growth of charging infrastructure by boosting capacity to meet demands of business plan and decreasing likelihood of money lost as a result of system failure or misbehaviour.Additional Experience:- Billing Design and Development Expert, Orange Cameroon

Executive Mba, Strategy Management

Professional Master’S Degree 2, It Project Management