Gaston Patrick Endeme Email & Phone Number

Liberia

Directing the way the business leverages emerging technologies to increase productivity and revenue. Driving business transformation, improving results through process automation, and ensuring sustainability by driving a solid IT strategy.Leading technology strategy, execution, and operations. Additionally, focusing on developing in-house skillsets and.

Douala

• Job Responsibilities:I exhibit my extraordinary expertise in leading and efficiently managing the maintenance of FINTECH's products, services, and application portfolio. I manage requests, incidents, and problems using.
• Led integration of existing and new applications in support of business objectives.
• Optimized operational performance and provided strategic direction as well as a moderated depth of technical expertise, applications portfolio management, vendors management and support practices.
• Engineered products and service for financial inclusion like Lending service, the Referral Program service, Airtime purchased via Mobile Money account, Electricity bill payment via Mobile Money, MoMoPay feature for.
• Initiated the company's participation in The Groupement Interbancaire Monétique de l'Afrique Centrale (GIMAC), a hub for interoperability and the interbanking of electronic payment systems in the CEMAC region.
• Improved and maintained critical KPIs/SLAs: Service availability (99, 90%), Service Assurance, charging and billing accuracy(99,99%), working process fully digitalised (75%), Audit point fulfillment(95%), Reduced.

Monrovia, Liberia

• Job Responsibilities:During this job role, I administered onshore, offshore, and consultant IT operation. I directed all facets of technology, including corporate design, planning, agile program management, service.
• Reorganised IT after gap assessment and applied cost-effective technologies to continue the business.
• Established PMO office by utilising most effective techniques, processes, and procedures, as well as other tools.
• Reduced risk to organisation's information technology infrastructure by strengthening IT security strategy and framework
• Established service management and project management office as single points for business requests and delivery objectives.
• Achieved $664k of IT costs saving through strategy redesign, backed up by analysis and automation and SLA renegotiation.

Douala, Cameroon

• Job Responsibilities:I was selected by CIO with the support of the CEO to sustain and support the Sales organisation (EBU) for complex pre-sales IT issues, and strategic consulting, including business plan and.
• Led deployment of first and dedicated digital IT team support.
• Served as leader, coach, and mentor to applicants of high calibre promoted to new position.
• Deployed Service Delivery Platform (SDP) Portal for self-service and view of Services belonging to a Customer to ease the customer support.
• Automated partner on-boarding process (eliminating manual processes and providing a streamlined partner experience) and standardised VAS services notifications (Opt in and Opt out mechanisms aligned) leading to Net.
• Led integration of 48+ digital partners and services via Service Delivery Platform (SDP) and GSM core nodes (such as IN, SMSC, Mobile Money, EVD, USSDGW, WAP Gateway).

Douala, Cameroon

• Job Responsibilities:During this job, I created metric reporting and dashboards for the IT management team to evaluate and trend vendors’ SLA. Spearheaded the developing and executing of primary and secondary controls.
• Drove 27% saving (USD 217,000) OPEX for Billing managed services and annual maintenance support.
• Enhanced billing accuracy from 97% up to 99, 99%.
• Migrated into the world of converged billing while simultaneously implementing managed services.
• Introduced paperless programs and sent bills via emails to customers, which resulted in minimised overall costs by 15% per year

Douala, Cameroon

• Job Responsibilities:During this job role, I designed, developed, and delivered IT systems, from Online, CRM, Billing, and Provisioning. I led the Billing Platform Swap including the Wholesale platform and Managed.
• Led the charge on several important projects, including the standardisation and upgrade of the business support system (BSS), the introduction of electronic services (E-Services), and the introduction of toll-free and.
• Managed growth of charging infrastructure by boosting capacity to meet demands of business plan and decreasing likelihood of money lost as a result of system failure or misbehaviour.Additional Experience:- Billing.

Executive Mba, Strategy Management

Professional Master’S Degree 2, It Project Management