Endésha Pierson, M.A. Email & Phone Number

- Fostered a customer-centric culture in an EdTech SaaS startup, playing a pivotal role in shaping the customer engagement strategy- Owned and managed relationships with assigned clients, overseeing project management, onboarding, implementation, and training processes with 100% retention rate- Researched industry trends and emerging technologies.

- Create an all-encompassing residential program that promotes transformative leadership, safety and belonging - Manage the daily operations for 7 residence halls housing a total of 700 students; and directly supervise and evaluate a staff of 14 employees- Implement full lifecycle recruiting for 44+ employee positions- Design and facilitate labor relations.

Irvine, California, United States

-Co-facilitate the curriculum implementation for Social Ecology 74A- a 4 unit class that takes place in a living-learning community for 50 first-year residents on moral development, community and identity- Coordinate talent acquisition for employee positions; and supervise 1 Curriculum Coordinator and 6 Live-in Teaching Assistants- Participate in quarterly.

- Oversaw the daily operations and program direction for 2 residence halls housing a total of 500 students- Directly supervised, hired, trained and evaluated 2 professional employees and 24 student employees-Developed and implemented a residential curriculum model for 3,000+ students in areas of self-awareness, connection, diversity, and practical.

Services For Students With Disabilities

- Upheld American Disabilities Act regulations by providing equal opportunity accommodations and academic coaching for students with functional limitations that affect their ability to plan and monitor academic activities- Collaborated with students and staff to develop and implement personalized intervention and success strategies-Guided students in.

Residential Life & Housing

-Oversaw the daily operations and program direction for 3 residence halls housing a total of 249 students-Spearheaded full lifecycle recruitment for 30+ undergraduate staff and supervised 10 staff members -Retained employees by customizing progressive disciplinary action academic and performance improvement plans-Managed a discretionary budget of $933 to.

Master’S Degree, Education- Student Affairs & Organizational Leaderhsip

Bachelor’S Degree, Psychology