André E. Email & Phone Number

Edmonton, Ab, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Facilitated technical onboarding for 15+ new customers per month, collaborating with cross functional internal teams to deliver customized product training.• Engaged with key stakeholders at all organizational levels, from frontline tech teams to the C-suite for onboarding and sales pipeline management.• Received top sales award honors over 9 consecutive months with upsells and new deals by qualifying leads and nurturing existing customer relationships.

• Managed customer support team development programs and coaching, task delegation, and issue escalations.• Established team KPIs and reported to executive management team with actionable insights.• Increased efficiency and customer satisfaction by implementing internal tools and an extensive knowledge base, resulting in a 30% reduction in resolution time.

Vancouver, Canada Area

• Managed event logistics and content creation for seminars and workshops• Lead sponsor and event partner outreach• Utilize online marketing tools and create campaigns, analyzing data and trends to maximize reach and determine target demographics• Developed branding and graphics used online and on-site

Vancouver, Canada Area

• Provided proactive technical support to high-value customers, ensuring their success through periodic health checks and product training.• Streamlined employee training processes, resulting in a 50% reduction in onboarding time.• Leveraged technical expertise to increase customer satisfaction by 18% through personable product training calls via phone and video conferencing.

Vancouver, Canada Area

• Created protocols and set monthly goals for customer service and sales teams totalling 20+ agents.• Generated monthly performance reviews and reports for executive management team.• Led team to achieve 98% customer satisfaction ratings, exceeding company benchmark by 12%.