André E. Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Facilitated technical onboarding for 15+ new customers per month, collaborating with cross functional internal teams to deliver customized product training.
• Engaged with key stakeholders at all organizational levels, from frontline tech teams to the C-suite for onboarding and sales pipeline management.
• Received top sales award honors over 9 consecutive months with upsells and new deals by qualifying leads and nurturing existing customer relationships.

• Managed customer support team development programs and coaching, task delegation, and issue escalations.
• Established team KPIs and reported to executive management team with actionable insights.
• Increased efficiency and customer satisfaction by implementing internal tools and an extensive knowledge base, resulting in a 30% reduction in resolution time.

Vancouver, Canada Area

• Managed event logistics and content creation for seminars and workshops
• Lead sponsor and event partner outreach
• Utilize online marketing tools and create campaigns, analyzing data and trends to maximize reach and determine target demographics
• Developed branding and graphics used online and on-site

Vancouver, Canada Area

• Provided proactive technical support to high-value customers, ensuring their success through periodic health checks and product training.
• Streamlined employee training processes, resulting in a 50% reduction in onboarding time.
• Leveraged technical expertise to increase customer satisfaction by 18% through personable product training calls via phone and video conferencing.

Vancouver, Canada Area

• Created protocols and set monthly goals for customer service and sales teams totalling 20+ agents.
• Generated monthly performance reviews and reports for executive management team.
• Led team to achieve 98% customer satisfaction ratings, exceeding company benchmark by 12%.