Lead and manage different IT major projects. (Internet breakout project; Allianz Virtual Client implementation project; O365 implementation and migration project)

Lead and manage End User Services Team (Service Desk, MOL Desktop Support Team, PBX and Wifi, IT Field Support, Network Operation and Construction, Telco equipment operation team). 100+ FTE-s, who provides IT and telecommunication services to more than 7.000 customersPeople management and evaluation - continuous improvements of the staff belongs to the department together with the team and group leaders (6 direct reports)Develop a Performance Management System over the Technical Department (Telco and IT) (~335 FTE)Active participation in business developmentContinuous “shift left” initiation operational and project tasks Budget and financial management, overall and project level OPEX and CAPEXKPI management and control for End User Service TeamIncrease implementation volume of telecommunication deliveryKeep MOL desktop operation prifitableInitiate Service Improvement projects (Develop network Inventory and Field force management system) Transform and develop Helpdesk to Service Desk Participation in the IT and business related projectsDeploy business development plans to increase revenue and competence levelsAccelerating the culture change and implement actions related reshaping operations towards a more systematic Integrator mindset than a box moving organization

Lead, manage and motivate service management team (5 FTE)Responsible to deliver services with high quality to the customers. Continuous control and supervision on operational cost, SLA and user satisfaction.Responsible for the ICT operation to satisfy ISO 20000-1 service management requirementsDeveloping and implementing ITIL based Service Management Framework system Lead and coordinate continues service improvement process within the ICT department, based on customer and business expectationsActive participation in business development process, representation of the customer needsOperating and evaluating customer satisfaction measurement system.Strong control of the service delivery to meet customer expectations (KPI, SLA management)Participation in the change control process (provide customer expectations)

Lead EKOP-2.1.14–2011-2011-0001 (230mHUF) project to develop and implement a new contact center for KEKKH Manage and supervise subcontractors

Lead EKOP-2.1.14–2011-2011-0001 (230mHUF) project to develop and implement a new contact center for KEKKH Manage and supervise subcontractors

Lead and work on various medium and large pre-sales IT tenderAnalysis of customer requirements (feasibility and risk analysis)Participation in pre-sales, plan and design activities, also in transition period Creating ICT proposals for ICT customers

Responsible managing all aspects of a tender project, in order to prepare and deliver approved Invitel bid documents for OMSZ (Planned project budget~2 billion HUF). Leading and coordinating the virtual teams (internal and external) to collect and deliver professional documentation which meets bid expectationCoordinating project works to meet stakeholder’s expectationsNegotiate with subcontractorsManage, supervise and coordinate project tasksCreating and evaluating cost calculationsFinalize bid documentsParticipation in tender negotiations

Coordinate and lead several Europe-wide implementation and developing projects as specialist, consultant and project manager

Business application development, implementations and support Ongoing support services in QAD Enterprise Application - ERP System Development, integrations and support Developing Business Intelligence Solutions for PhilipsLeading development projects in different sizesPlan and control investments, improvements and related costs Identify sales opportunities to achieve new contractsNegotiate and re-negotiate service contracts with customers and subcontractors

Business Application Implementations and Support Managing, implementing and developing QAD Enterprise Application ERP system integrations and Business Intelligence solutions (Open Edge, Oracle, Cognos, Siebel BI) Problem managementProject ManagementSingle point of contact for customers in ERP IT services related matters

ERP system administration, daily operationDatabase design and program developmentConsultancy and a number of projects mainly at Philips factories (Székesfehérvár, Győr, Szombathely, Budapest) and Caterpillar, RPA Hungary, Cascade Engineering Europe, Videoton Elektro-Plast companies, where I took part as team memberEuro conversion, MFG/PRO -> SAP migrationMFG/PRO implementationsDevelopment of the Hungarian finance and controlling module, and the Customs module for Philips) BI toolset introduction (Cognos)

Organize and conducting financial educations and examsConducting trainersFinancial and account managementTraining students in computer science

Technical (server, database, application and local network) operationManage desktop and application operationEducate usersTechnician support to keeping internal training courses

Implementing Symix ERP systemProgram development Employee training and support.

Duties included daily operator work with logistical planning and coordination. I also participated in the development and implementation of the firms technical management systems.