Eneida Silva Email & Phone Number

São Paulo, São Paulo, Brazil

• Identify and implement process improvements to enhance efficiency and service quality within the region.• Monitor and improve customer satisfaction by resolving issues, addressing feedback, and ensuring timely responses.• Work closely with sales, marketing, product, and operations teams to align customer care efforts with regional objectives.

São Paulo, São Paulo, Brazil

• Drive E2E process to ensure delivery of forecasted revenue.• Point of contact among commercial, manufacturing, imports, sourcing, logistics & finance team.• Regional SIOP process owner, coordinating monthly cadence with sales and product line leaders.• Manage product availability, lead time, supply chain issues, order prioritization, revenue forecast.• Align sourcing, delivery and replenishment of local purchased items with procurement teams.• Evaluate and suggest frequently included materials in case of lack of stock replenishment.• Delegate cross functional responsibility and drive owners to complete tasks.• Provide communication to Commercial and Customer Care teams regarding delivery expectations and performance.• Ensure shipment delivery requirements with Logistics.• Provide accurate risk assessment to Sales & Finance of in-quarter fulfillment versus expected backlog.• Ensure OTR organization targets including full order fulfillment cycle by sub-territory and product line.

After a decade of an intensive corporate work, I decided to take a career break, completing a long-held desire to expose myself to new cultures.I started with a solo trip, backpacking around the world for 18 months through 19 countries in Europe and Asia, including: Bosnia and Herzegovina, Russia, South Korea, Taiwan, East-Timor and Sri Lanka.I found that my people skills translated into numerous languages as it was easy to get involved in the local community and make friends with people who showed me different perspectives on life.Subsequently, I entered a Women’s Studies course in Portugal. This was another great opportunity for self-reflection and growth, and provided me with academic insights into issues around diversity, discrimination, and inclusivity.And as part of this course, I took a semester in Spain as part of the ERASMUS+ program. This also led to my collaboration in a multicultural master studies group concerning Education for Social Justice. As result, I greatly improved my knowledge of Spanish, achieving the C1 level certificate.In short, my carrier break was an exceptional time for self-development and broadening my life experiences.I'm extremely thankful for this time. And I now feel refreshed, energized, and ready to get beck to work.New/expanded skills:• Ability to see the big picture• Multicultural thinking and communication• Critical thinking about solutions to everyday situations• Effective problem solving• Project and budget management • Adaptability• Calmness under pressure• Ability to manage stress

São Paulo Area, Brazil

● Responsible for the end-to-end Supply Chain process for a key customer, guiding and leading the manufacturing partners to meet customers’ expectations.● Supported the Sales and Operations Planning (S&OP) initiatives, as new product launches, planning processes, setting safety stock levels, managing inventory, distribution strategies, etc.● Lead the collaborative process with cross-functional teams in all activities surrounding Material Management, Engineering Change Order management, Inventory Management and cost and efficiency.● Monitored contract/project progress, providing consolidated updates for open material demand, supply capability and inventories, delivering solutions by working cross-functionally to resolve process inefficiencies.● Developed data collection, analytic and control, taking actions that reflected in continuous improvement in the forecast and inventory accuracy KPI performance.● Worked with change management projects with external customers.

São José Dos Campos, São Paulo, Brasil

• Responsible for supply chain processes, such as order fulfillment, local/export deliveries and inventory analysis.• Produced reports using SAP and analyzes data to develop trends for supply and demand activities.• Gathered demand data from region and project managers to contribute to demand planning.• Produced analysis of backlog management.• Reviewed performance metrics on a regular basis, identifying opportunities for improvement.• Researched and analyzed priority projects within established guidelines.• Provided high quality client service externally and internally, answering inquiries and resolving problems from internal departments as well as clients.Main achievements:• Elected to attend an emergency project, worked for three months at Nanjing Ericsson (China), negotiating component allocation and shipments, successfully attending customer deliveries and net sales target for CU BRAZIL (Q2 & Q3/11).• Elected to attend Delta Project, worked 6 weeks at Ericsson AB (Sweden), mapping the critical success factors, from the order manager perspective, for implementing SAP modules – PP, MM, SD and WM – in São José dos Campos Supply Site, aligning its process with the global one.

São Paulo, São Paulo

• Developed demand forecasts at multiple levels of aggregation for multiple time horizons.• Interacted with sales, PMO, and customer finance to understand demand forecast drivers.• Chaired the Demand Planning meetings with the Sales team, supporting S&OP Process.• Reviewed historical sales trends, researched demand drivers, prepared forecast data, developed statistical forecast models, and evaluated forecast results.• Identified demand forecast risks and developed effective mitigation plans.• Closely coordinated and communicated customer action plans with supply planning organization in developing inventory strategies on existing items, new products, and product phase-outs.• Followed and enforce company rules and regulations.• Scheduled forecast review meetings with management on regular basis.• Updated forecasts for phase-out and new products.Main achievements:• Managed to remove the overestimated forecast, placing Telefonica Customer Unit Brazil on the top among the best-performing regionally.

Pirapora Do Bom Jesus, São Paulo, Brasil

● Executed end-to-end activities for order entry, monitoring orders from start to finish to ensure the on time delivery of products.● Prepared schedules and ensured timely completion of work orders for manufacturing processes.● Development of the service strategy according to product demand, sales patterns, forecasts, production specifications and plant capacity data.● Identified raw material and component requirements for production from engineering and production specification.● Coordinated with logistics personnel, customs officers, and clients to guarantee on time deliveries and cost efficiency.● Negotiated and hired local carries, discovering the most cost-effective shipping modes and schedules.● Tracked KPIs and reported on supply chain performance.

Camaçari, Bahia

• Performed activities in the export area, providing a high standard quality of export documentation that resulted in a significant reduction of time on the customer's import process.• Assisted in container booking and shipping for export.• Provided customer service to international clients.

Camaçari, Bahia

• Handle and prepare all international documentation; invoices, commercial invoices, certs of origin, company export documentation.• Organized all paperwork and files. Keep track of whole ordering process.• Identified and helped resolve invoice issues while organizing invoice data.• Coordinated delivery of products in a timely and efficient manner.• Responsible for accuracy of invoices and making corrections when necessary.

Master Of Business Administration - Mba, Executive Mba – Sales Management: Emphasis On Industrial Sales

Bachelor’S Degree, Business Administration And Foreign Trade

Erasmus+ Program, Education

This led to my collaboration in a multicultural master studies group concerning Education for Social Justice.

Degree In Women’S Studies, Ciências Sociais

This course was a great opportunity for self-reflection and growth, and provided me with academic insights into issues around diversity.