• Lead and oversee case management programs at three clinic sites, ensuring adherence to state and federal guidelines.• Manage accreditation processes, enforce program policies, and support annual policy review efforts.• Oversee staff recruitment, training, and performance evaluation, coordinating interdepartmental communications to enhance service delivery.• Serve as primary contact for patient and external stakeholder concerns, ensuring prompt and effective resolution.• Monitor and control program budget, assisting with annual budget preparation to ensure fiscal responsibility.• Oversee grant performance, reviewing electronic medical records and maintaining compliance with regulatory requirements.

• Managed a caseload of clients needing medical and non-medical support, facilitating access to resources and overcoming barriers to care.• Acted as liaison between clients, medical providers, and funding programs, resolving financial and treatment-related challenges.• Developed personalized care plans to address client needs and goals, promoting preventive health and wellness initiatives.• Organized peer support groups for diverse client demographics, fostering a supportive community environment.