Enes Kalyoncu Email and Phone Number

⊛ Autodesk Maya Gaming Animations⊛ Modeling 3D Characters and Animations ⊛ Stunning 3D animations and visual effects.

⊛Serve as the primary point of contact for VIP customers and build strong, long-lasting relationships with them⊛Respond to VIP customer inquiries via phone, email, or chat in a timely and professional manner⊛Coordinate with other teams and departments to resolve customer issues and ensure customer satisfactionI have worked in Customer Support department for VIP customers with Zendesk Platform in different shifts.I was giving help and service to 200-300 customers by chat/Emails in a day shift.I have good knowledge and experience about CS and Payment departments in I-gaming Sector.-Helped customers with high-quality service via live chat/ email support with-Escalated any queries or unresolved issues to Level 2/Team Leader and as advised by the operations management, which cannot be completed within the agreed procedures-Helped customers with how to verify their accounts, check documents and guide them to the right document to upload-Handled all inquiries/issues from customers-Handled complaints and feedback related to websites, products, platforms, services, etc

⊛Handling all necessary ground handling services for coming flights.⊛Answering the e-mails, call and response in time for upcoming flights.⊛Arranging the landing permissions- Airport Slots for private flights/Scheduled Flights all around the world.⊛Communicate with flight crew to provide them with information on flight operations, including weather updates and changes to flight plans.

⊛Plan and coordinate flight schedules and routes in collaboration with the flight crew⊛Conduct pre-flight briefings with the flight crew to review flight plans, weather reports, and other important information.⊛Monitor weather conditions and adjust flight plans as necessary to ensure safe and efficient operations.⊛Calculate the amount of fuel required for each flight and ensure that the aircraft is loaded with the correct amount of fuel.⊛Monitor flight progress and communicate with air traffic control and other ground personnel to ensure safe and timely operations.⊛Ensure that flight crews are compliant with all relevant regulations and procedures, including safety protocols and emergency procedures.

⊛Responsible for handling the aircraft while it is on the ground, which includes tasks such as parking, loading and unloading of cargo, and fueling.⊛Assisting the passengers in boarding and disembarking the aircraft, provides information on flight schedules and gate assignments, and helps with the transfer of passengers and their luggage between flights.⊛Ensures that passenger luggage is properly loaded and unloaded from the aircraft, and is transferred to the correct destination.⊛Coordinating the movement of ground support equipment and vehicles on the airport ramp, which includes baggage carts, cargo loaders, and other equipment.