CANNOCK BRANCH - CARER OF THE YEAR 2023Duties: To provide personcal care to our clients living in their own homes.To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, relevant regulations under the direction of the ManagerTo work in  the care services within Rainbow Care Solutions in accordance with agreed standards.To cover out of hours on call as per schedule To allocate work to staff according to skills and considering customer needsTo report any changes to clients needs as per organisation policies and proceduresTo maintain skills at a current level, and undertake such training and development as may from time-to-time be required to maintain practices as up-to-date Any other general duties

As the Head Human Resources & Administration, I lead, direct, and manage the day-to-day Human Resources and Administrative activities for Tekla Factoring and Finance Ltd. I provide oversight and guidance to the development and monitoring of processes related to recruitment and retention, compliance, compensation, benefits, training, and development; as well as oversee administrative functions, and provide strategic guidance on HR to the office. drive employee engagement with impact on organizational performance.Responsibilities include, but are not limited to: Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision. Develop HR plans and strategies to support the achievement of the overall business operations objectives. Function as a strategic business advisor to the executive/senior management of each business unit or specialty group regarding key organizational and management issues. Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.  Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals. Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective. Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits globally. Competencies/Abilities/Skills• Knowledge of employment related laws and regulations governing Human Resources.• Ability to work with managers to assess complex issues pragmatically.• Ability to define problems, establish facts, analyse situations, and make decisions.• Excellent written and verbal communication skills.• Ability to interact with and lead employees at various levels.

In my role as the Human Resource Manager of the company, I was responsible for the optimisation of company personnel and other assets towards the progressive growth and development of the company. Other functions include but are not limited to; • Conducting recruitment and selection processes • Facilitating staff training and development activities • Data administration and control• Overseeing logistics, travel and protocol• Business process improvement • Resource optimisation and management • Staff welfare management • Monitoring and evaluation of internal processes • Administrative tasks.• Maintenance of employee records as well as timely and accurate updates of information• Provide thorough orientation to ensure job descriptions are accurate and understood by members of staff• Attend to staff inquiries, provide information and resolve complaints• Manage employee relations

I provided customer information services and efficiently managed the day-to-day customer contact at an operational level.Other functions include; • Overseeing and monitoring standardization in customer service delivery across the branch especially retail customers to ensure consistency of service delivery bank wide.• Ensuring adherence of team members to the banks service charter, policies and procedures.• Ensuring efficient service delivery on customer account management activities – account opening, cheque printing, standing order etc.• Evaluating the level of customer satisfaction through the conduct of surveys and initiate corrective measures to address issues observed.• Promptly resolving customer issues and complaints on customer service related matters.• Deposit mobilisation and cross selling of the bank’s products and services.

• Attending to customer requests, inquiries and complaints• Account opening and documentation• Customer relationship management• Sale of bank products and services• Branch liaison and correspondence• Fund transfer operations• Western Union and Moneygram services• Maintaining branch reports • Keeping inventory of branch cheques, cards and letters.Owing to my exceptional turnaround time in addressing the aforementioned tasks, I was duly promoted to the next level in my career. Effectively launching me for greater exploits.

• Identification of prospective customers, and target markets.• Deposit mobilisation and account opening• Marketing bank products• Customer relationship management• Processing loans for customers• Served as customer service representative• Served as bulk teller• Bringing in collections i.e Taxes, PHCN, PAYEThough merely a youth corp member, I garnered enormous experience while in this organisation. This effectively set my career in motion.