Eng Boon Hou Email & Phone Number

Singapore

Singapore

• Regulating buses on the road to minimize headway break and ensuring buses to reach bus stops on time to achieve the monthly KPIs set by company.
• To ensure buses depart from interchange on scheduled time or revised time with the purpose to reduce long waiting time for passengers in boarding berth to increase customer values.
• Assist in enquiries such as lost & found, services performance, and etc. from different stakeholders.
• Provide support to team leader on contingency events.
• Lead the team in the event of team leader absenteeism.

Singapore

• Manage and lead a team of 7 Service Controllers which included of their rostering, training, counseling & engagement and daily KPIs to be achieved.
• Prepare Operation Manuals & Test Papers to train existing and newly join Service Controllers.
• Designed several excel templates for data entry purpose & to better analysis performance of the services.
• Conduct presentation of BSRF to relevant stakeholders such as Bus Captains, Service Controllers, Timekeepers and Starters to increase their awareness on new bus operation frameworks.
• Volunteered for the role of Fire Warden.
• Responsible for assets management to ensure all assets in place and the list is up to date for audit compliance.

Singapore

• Regulating buses on the road to minimize headway break and ensuring buses to reach bus stops on time to achieve the monthly KPIs set by company.
• To ensure buses depart from interchange on scheduled time or revised time with the purpose to reduce long waiting time for passengers in boarding berth to increase customer values.
• Assist in enquiries such as lost & found, services performance, and etc. from different stakeholders.

Malacca, Malaysia

• An SME specializes in plastic manufacturing and plastic design businesses.
• Monitored the whole manufacturing process to ensure the goods coincide with customers’ needs.
• Supervised the frontline operators on the placing and organization of products before being delivered.
• Handled customers’ dissatisfactions by prioritizing customers’ value and suppliers’ relationship.

Malacca, Malaysia

• Analyzed and advised potential investors on their financial condition and made professional recommendation on the company’s products.
• Delivered quality services and answered to investors’ enquiries on financial plans and policy information.

Bachelor Of Business Studies (Honours), Logistics And Supply Chain Management, Second Class Honours, Grade 1

Bachelor Of Business Administration (Honours), International Business, Second Class (Lower Divison)

Activities and Societies: International Business Event (Sponsorship Division Committee) & International Trade Event (Multimedia Division.