Eng Boon Hou Email & Phone Number

Singapore

Singapore

• Regulating buses on the road to minimize headway break and ensuring buses to reach bus stops on time to achieve the monthly KPIs set by company. • To ensure buses depart from interchange on scheduled time or revised time with the purpose to reduce long waiting time for passengers in boarding berth to increase customer values. • Assist in enquiries such as lost & found, services performance, and etc. from different stakeholders. • Provide support to team leader on contingency events.• Lead the team in the event of team leader absenteeism.

Singapore

• Manage and lead a team of 7 Service Controllers which included of their rostering, training, counseling & engagement and daily KPIs to be achieved. • Prepare Operation Manuals & Test Papers to train existing and newly join Service Controllers.• Designed several excel templates for data entry purpose & to better analysis performance of the services. • Conduct presentation of BSRF to relevant stakeholders such as Bus Captains, Service Controllers, Timekeepers and Starters to increase their awareness on new bus operation frameworks. • Volunteered for the role of Fire Warden.• Responsible for assets management to ensure all assets in place and the list is up to date for audit compliance. • Cross-working with another department to bridge the gap by involve in their job role which is to ensure daily bus trips is coded accordingly, so none of the trips is over or under claims when submit to authority.

Singapore

• Regulating buses on the road to minimize headway break and ensuring buses to reach bus stops on time to achieve the monthly KPIs set by company. • To ensure buses depart from interchange on scheduled time or revised time with the purpose to reduce long waiting time for passengers in boarding berth to increase customer values. • Assist in enquiries such as lost & found, services performance, and etc. from different stakeholders.

Malacca, Malaysia

• An SME specializes in plastic manufacturing and plastic design businesses. • Monitored the whole manufacturing process to ensure the goods coincide with customers’ needs. • Supervised the frontline operators on the placing and organization of products before being delivered. • Handled customers’ dissatisfactions by prioritizing customers’ value and suppliers’ relationship.

Malacca, Malaysia

• Analyzed and advised potential investors on their financial condition and made professional recommendation on the company’s products. • Delivered quality services and answered to investors’ enquiries on financial plans and policy information.

Bachelor Of Business Studies (Honours), Logistics And Supply Chain Management, Second Class Honours, Grade 1

Bachelor Of Business Administration (Honours), International Business, Second Class (Lower Divison)

Activities and Societies: International Business Event (Sponsorship Division Committee) & International Trade Event (Multimedia Division.