Bruno Braga, Bsc (Eng), Data Analyst, Itil, Green Belt Email & Phone Number

Milton, On, Ca

Toronto, Ontario, Canada

- Managed EAIS and optimized its implementation, development and operations through consultation with senior-level stakeholders across the organization.-Support the performance management department with OPS (Operation Performance System) indicators such as OTP, MFa, RMMPKM and TORVI as well as Service failures and Quality failures (KPMs).- Track BI requests, ensuring that stakeholders are informed of the progress of their requests and identify bottlenecks that need to be escalated.- Supports with gathering, consolidating and documenting business, performance, data system and reporting requirements from technical and non-technical users.- Develops sophisticated and compelling reports using Power BI to enable business intelligence pipelines and visualization of data.- Scope, design, develop accurate graphs, reports, dashboards, and presentations to convey complex information in an understandable and compelling manner.- Provides technical support by analyzing structured/unstructured data to uncover insights.- Develop metrics report for system usage, trend analysis and audit logs.- Provide end-user support by troubleshooting, investigating, resolving and/or escalating appropriately.- Implement business intelligence solutions, optimize data processes. - Design SQL queries that sift through a large amount of data in the data warehouse to extract critical information that meets business needs.

Siemens Mobility Canada

-Provide leadership and guidance on quality management related topics and provide independent quality management leadership for continuous improvement overall PM Siemens-Develops, controls, and ensures the implementation and improvement of an Integrated Management System (including process management) for the respective organization and defines the overall quality strategy according to market and business needs.-Plans, implements, and follows up the audit program (including certification audits) and assessments.-Initiates and promotes strategic, global quality programs and monitors the efficiency of these programs.-Develop improvement concepts and measures and leads the efforts for a continuous improvement process.-Drives continuous improvement with management and lessons learned across assigned organizations.-Contributes to appropriately analyzing customer quality requirements and satisfaction (e.g., NPS) to meet customer expectations.-Develops, controls, and ensures the implementation of a professional non-conformance (NC) management.-Develops, controls, and ensures the implementation and improvement of relevant quality reporting, including Management Reviews.-Develops and implements the communication strategy/plan to ensure understanding and awareness of specific quality topics.

Siemens Mobility Canada

Working as a Signals and Communications Systems Analyst (under Contract to METROLINX):• Provide remote support to S&C field maintenance personal by providing first-hand expertise using electronic test equipment or computer software.• Perform routine checks on Rail traffic controller and signals systems performance.• Perform diagnostic health checks, monitor alarms, and perform field incident investigations.• Analyze logs from Railway Field equipment such as GEO, GCP3k, GCP4k, SEARs, HXP, Electrologix and etc to find issues and prevent future problems.• Provide advice and guidance in terms of railway signaling and communications and perform back-office tasks associated with Rail traffic control systems, and track assets, communication, and related infrastructure.• Work in close collaboration with field staff in the troubleshooting of the problems.• Work with voice and data radios.

Siemens Mobility Canada

Act as the first point of contact for S&C and RTC system/asset support and faults.Monitor equipment using available tools to proactively identify faults.Assist end-users where the issue relates to training and/or system knowledge.Maintain an electronic fault log.Dispatch appropriate maintenance providers and manage the resolution process to a conclusion.Participate in the troubleshooting of reported faults under the guidance of the maintenance providers.

Oakville

Undertake advanced quality railroad signal maintenance work in accordance with accepted professional practices, including the general code of operational rules, to ensure optimal performance of railroad signal systems and public and personal safety.Respond to calls from reported issues about rail crossing failures.Evaluate rail signal system failure patterns and site engineering activities. Make appropriate corrections and / or recommend appropriate system enhancements to optimize available resources.I complete the necessary documentation, including work reports and time records, accurately and timely.Maintain knowledge of customer requirements. I notify the Signal Supervisor, Lead Maintainer or Manager of our customers' present and future concerns.

Oakville, Ontario, Canada

Responsible for electrical equipment preventive and corrective (troubleshooting) maintenance execution of rail tracks electrical equipment such as switches, crossings, wires and signals.Responsible for troubleshooting and implementing corrective actions of circuits failures, electronic railways, communication systems and general machinery used in railways.

Fortaleza Area, Brazil

Through in-depth data analysis of business results, I reviewed and got excellent results in this company by increasing service sales in almost 44% and greater customer perception.Revised internal procedures to improve workflow efficiency and time management, changing the perception of efficiency across our clients.Produced and analyzed daily, weekly and monthly financial statements, corrected billing processes and increased productivity and profits.Reduced supplier costs by 20% through new partnerships and contract negotiations.

Brazil

Revised and perfected reporting procedures and data analysis of KPIs for the maintenance of telecommunications equipment. Directed preventive and corrective maintenance teams for all Brazilian locations of this international corporation. Developed continuous process improvements for maintenance indicators utilizing Lean Six Sigma and ITIL standards. Lowered operating costs resulted in investment in updated equipment purchases.• Standardized maintenance area reports and processes for increased efficiency, which were then used as a model for other IT sectors.• Cultivated corporate communication among international management levels for the quick return of feedback to customers.• Enhanced the work environment by encouraging cross-functional IT areas.

Fortaleza Area, Brazil

Managed outsourcing contracts and IT maintenance teams, generated reports, and analysed KPI metrics. • Revised, with team members, the maintenance outsourcing contract, to generate a 12% reduction in operating costs. Ensured contract compliance through system data analysis execution.• Enabled and encouraged cross-functional communication between the financial, commercial, and procurement sectors resulting in SLA (Service Level Agreement) compliance for corresponding departmental tickets.• Increased the MTBF (Mean Time Between Failure) of the telecommunications systems by 25%.• Analysed system data for report production and presentation to management.• Clipped the operating budget (OPEX) by 34%.

Fortaleza Area, Brazil

Improved communication and working relationships between the financial and technical sectors leading to a better and faster client response time for services. Additionally, budget approval time decreased significantly.Aligned the synchronicity of the two sectors of the company, bringing agility to the equipment repair time. Lowered costs and increased monthly repair orders resulting in increased profitability.Decreased completion times for maintenance services by 14% with streamlined work processes.Reduced maintenance costs by approximately 15% through a review of workflow and maintenance data, optimizing the maintenance area.Improved and created maintenance indicators (KPI) and internal business procedures that led to reduced costs for spare parts.Ensured that service quality levels (SLAs) were not lost due to strong monitoring.Diminished the maintenance area MTTR (Mean Time to Repair).

São Luís, Maranhão, Brazil

I worked with the monitoring and analysis of preventive and corrective maintenance. Analysis of KPI / Maintenance Data / SLA levels, Continuous improvement, and reliability engineering (Açailandia headquarters).

Fortaleza Area, Brazil

Oversight for the quality assurance and warranty reports sent to clients. Planned, executed, and completed radio communication projects and presented technical training to clients. Installed and programmed telephone exchanges, performed maintenance, programming, and installation of radios. Refined maintenance indicators and internal business processes resulted in reduced costs for spare parts. Key clients included giants such as Motorola, Telefonica, and Siemens.• Scaled IT maintenance costs by 15% through revised time management and materials procedures, optimizing the maintenance area.• Analysed existing radio links and invoked necessary changes to improve the quality of the radio communications systems.• Diminished the maintenance area MTTR (Mean Time to Repair).

Fortaleza

I worked as a technical manager in electronics helping the company to do training to improve the technical quality of the team, optimizing internal processes of the company helping reduce costs of the technical area and also made maintenance, programming and installation of MOTOROLA radios under warranty. And did programming and installation of PABX of SIEMENS.

Fortaleza Area, Brazil

I worked as a technician in electronics helping the company to make maintenance of the MOTOROLA radios in warranty and programming and installation of PABX of SIEMENS.

Data Science

Project Management

Railroad Engineering, Railroad And Railway Transportation

Bachelor Of Applied Science - Basc, Electrical And Electronics Engineering