Eng.Elsayed Ramadan Email & Phone Number

Ismailia, Al Isma'Iliyah, Egypt

•Responsible of HP Help Desk for the whole team. •installation, Evaluation, Maintenance, Deployments and problem resolution for the SCCM end-users.•Deployments and manage Active Directory clients to 10000+ PCs locally.•Deployment & Evaluation, Maintenance, and problem resolution for M.S Office. •Responsible for the security support department to solve all the issues that provided from the cyber security of the Government. •Deployment and Fixing Problems Of Oracle Java For Mawarid Site . •Deployment & Evaluation, Maintenance, and problem resolution for the (Digital Signage Screens,Kiosk & LED Screens ) .•Deployment & Evaluation, Maintenance, and problem resolution for Symantec Anti Virus . •Solve all the problems for the employees in HolyMakkah Site Logging in by Finger Print Application.•Assist team members and provide support and solutions to Amana Old Software (6I) , and the transformation to the ministry .•Maintain, and problem resolution for TYSEER & SABEEL In HolyMakkah Site & ETIMAD Site For both Amana and the ministry of finance .• windows Updates from the SiberSecurity Recommendations .•Deployment & Evaluation, Maintenance, and problem resolution for NEXTHINK from the SiberSecurity Recommendations .•Deployment & Evaluation, Maintenance, and problem resolution for the HP Printers ,KONIKA & SHARP Printers– Printing & Scanning.•Deployment & Evaluation, Maintenance, and problem resolution for Customer Services in the HELPDESK (TELEFINITY) Software for the Citizens Reporting System .•Installing and fixing the Internet Certificates From- the networks , SiberSecurity - Departments in the Employees PC's to reach the internet and the Security .•Drop the covenant and Maintain for the employees' devices, cameras, mobiles, tablets and printers with the asset management Department .•Solve all the FINANCE Department Software's Issues in HolyMakkah.•Installing and solving the problems of the digital certification program for the Mayor and the agents.

fix,maintain,& Configure Coaxial & IP CAMERAS

Makkah, Saudi Arabia

• Team Leader for the Information Technology Department . • Align networking discoveries with the Active Directory team. • Keep customers informed of progress during the issue lifecycle and make follow-up calls or communications in a timely manner. • Assist team members and provide support and solutions to customer queries to meet company objectives. • Maintain updated knowledge of company products and services to better provide customer support and service solutions. • Responsible for the security support department to solve all the issues that provided from the cyber security of the Government. • Responsible for the LED Screens Maintenance, Installation & Training and have a Diploma From China ABSEN Company . • Responsible for the Interactive Screens Maintenance, Installation & Training and have a Diploma From China in this . • Responsible for the Sound Systems . • Responsible for the LED Moving Head Lights Maintenance, Installation & Training and have a Diploma From China SUNLIGHT Company.