Luis Rodriguez Email & Phone Number

Ontario, Canada

Preparing immigration application forms and related documentsInterviewing clientsManaging application deadlines and ensuring immigration applications are filed on timeCoordinating requests for documents from clientsCommunicating with clients throughout the immigration processDrafting legal submissionsOpening new client filesPerforming data-entry for immigration casesCommunicating with immigration authorities to obtain client records

Toronto, Ontario, Canada

In charge of assisting the Director in the preparation of the Annual Calendar of Fairs andSeminars.In charge of preparing the reports of fairs and seminars attended and assisting in thepreparation of quarterly reports and annual reports, as required by the Ministry of Tourism(Mitur).received and preparing a monthly list of unpaid invoices, as well as the preparation of the formsfor the corresponding bank transfers.In charge of assisting the Director in the elaboration of the activities of Public Relations / Pressand special events, as well as the implementation and monitoring of said activities. Serve as aliaison between the Tourism Promotion Office (OPT) and the Public Relations agencycontracted by it, in order to ensure compliance with delivery dates.In charge of translating articles published about the Dominican Republic, in addition to anydocument that is considered of interest to be sent to Mitur. In charge of coordinating with theDirector the preparation and distribution of the quarterly newsletter, aimed at tour operators,press and the general public.Managing the OPT databases (TTOO, AAVV and journalists). In charge of the preparation ofmonthly reports in Spanish on the activities carried out by the OPT.Work with the reports of flight projection, frequencies and schedules in conjunction with thetour operators and airlines. Translations from English – Spanish of all documents related to theactions of cooperation agreement with airlines.Audit the evidence of actions of cooperation agreements with airlines and tour operators.Assistance with the legalization process of agreements between Mitur and tour operators.Support the director in the evaluation of the marketing plans of the agreements withairlines and tour operators.Establish and oversee office procedures, compile data, statistics and other information forreports, prepare department budgets, supervise and train other office support staff. Technicalsupport.

Toronto, Ontario, Canada

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experiencedConsult user guides, technical manuals and other documents to research and implement solutionsEmulate or reproduce technical problems encountered by usersProvide advice and training to users in response to identified difficultiesProvide business systems, network and Internet support to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareMaintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipmentEvaluate and install computer hardware, networking software and operating system softwareOperate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networksLoad computer tapes and disks and install software and printer paper and formsProvide problem-solving services to network usersImplement data, software and hardware security proceduresPerform routine network start up and close down and maintain control recordsPerform data backups and disaster recovery operationsInstall, maintain, troubleshoot and upgrade Web-server hardware and softwareSet up local area networks and connections to the InternetImplement network traffic and security monitoring software, and optimize server performanceModify Web pages, applets and scriptsResearch and apply meta-data to Websites and register Websites with search enginesRespond to requests for help and information from Website visitors and Website designersPerform Web-server backup and recovery operationsSupervise technical staff

Distrito Nacional, Dominican Republic

Ensure service delivered to our customers meets contractual Key PerformanceIndicator (‘KPIs’), Preparation of daily and monthly Reports using Tools Like Microsoft Excel,Word, Power Point, Access and more.Meets or exceeds production, schedule and maintains quality requirements by our clients.Clarify customer requirements; probe for understanding, use decision-support toolsand resources to appropriately provide resolution to the customer.May respond to customer inquiries by referring them to published materials, secondarysources, or more senior staff.Supervising databases, Train new staff, Coach, teach, counsel and mentor Agents, Leaders intheir duties and responsibilities.Conduct meeting with senior staff, and CEO about project’s goal and achievements and dealwith major events that can prevent operations from keep running.

United States

Call Centre Outsourcing, inbound sales. Method: Work from homeMain duties:Contact centre agents take customer orders for goods or services, promote goods or services, respond to enquiries and emergencies.Receive account payments.Investigate complaints and update accounts.

Virginia, United States

Understand and provide leadership to achieve and communicate about safety goals and objectives.Work to remove unsafe conditions or situations from drivers' routes.Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.Understand missed pickup goals and meet or exceed expectations related to those goals.Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.Interact with customers to solve and rectify any issues and improve the overall customer experience.

Distrito Nacional, Dominican Republic

Customer support for client Samsung mexico and Canadá market

Palo Alto Networks Certified Cybersecurity Associate, Information Technology

Describe the current cybersecurity landscape Identify cybersecurity threats Evaluate different malware types and cyberattack techniques.

Database Administrator Oracle Diploma, Data Modeling/Warehousing And Database Administration, College

Activities and Societies: Diplomad de Administración de Base de Datos ORACLE 11G

Bachelor Of Science (B.Sc.), Computer Science

Certificate, Immigration Law

Labour Market Impact Assessment Process