Mariana Cordeiro Email & Phone Number

Niterói, Rio De Janeiro, Brasil

Niterói

Responsible for team leadership, staff training, analysis of performance indicators, identification of improvement opportunities, risk mitigation, detailed diagnosis of the current scenario, data collection and consolidation to support decision-making. Participation in Onboarding operations, receipt and verification of process documentation, definition of.

Faro E Região, Portugal

Management and quality control of online channels, support in Front Desk processes, identification of improvement opportunities, risk mitigation, department management, monitoring of reservation operations, assistance to the General Manager and Sales.

Faro E Região, Portugal

Management of a team of 08 employees, personnel training, analysis of performance KPIs, planning and quality control focusing on continuous improvement and optimization of service processes.

Faro E Região, Portugal

Strategic planning, quality management, and task prioritization. Data collection and analysis, support in solving operational problems, conflicts, and customer complaints.

Rio De Janeiro

• Production data collection assistance
• Preparation and analysis of reports
• Supervised monitoring of contracting strategy projects
• Database survey and analysis
• Daily use of SAP BW tools

Rio De Janeiro

Administrative support in the commercial and quality management areas. Management of the Sales Director's agenda and travels, support in the opening process and customer site inspections

Rio De Janeiro

Operational team management with 10 employees, personnel training, planning and control of room blocks, preparation of management reports, quality management, task prioritization, and handling of operational non-conformities.

Rio De Janeiro

Customer service, ensuring standardization and quality in service delivery, identification of service gaps, handling of non-conformities, and participation in technical visits.

London - England

• Responsibilities:
• Customer service
• Cash Functions
• Staff managementMain results obtained:
• I have worked as a floor attendant for 4 months, being promoted to a supervisor position after this period.
• I have been spotlighted more than once in the "Mystery Dinner" report, an anonymous evaluation method that assess customer experience.

Rio De Janeiro

• Responsibilities:
• Handle Guest Complaints
• Promote all hotel amenities, conveniences and programs offered
• Personalized service to VIP guests
• Responding to guests needs and anticipating their unstated ones
• Control and scheduling of meeting rooms

Bacharel, Industrial Engineering

Bacharel, Tourism