Mohammad Abidallah Email & Phone Number

Amman, Jordan

Amman, Jordan

• Supervised and coached a team of 36 team members, providing guidance, support, and mentorship to ensure high performance and professional growth.
• Collaborated with upper management to set clear team objectives and KPIs, ensuring alignment with the company's strategic goals.
• Conducted regular performance evaluations, provided constructive feedback, and implemented development plans to enhance team members' skills and capabilities.
• Effectively allocated resources, assigned tasks, and ensured optimal utilization of team members' skills to meet the required SOP’s.
• Acted as a mediator in resolving conflicts within the team, promoting a positive work environment and fostering team cohesion.
• Implemented quality control measures and conducted regular audits to maintain high-quality work standards.

Amman, Jordan

* Supervising a group of agents, coordinating workloads, and ensuring team goals are met.* Trained junior agents or new hires and shared my knowledge and experience to help others develop their skills and perform their job duties effectively.*Handled complex or escalated issues that junior agents may not have the experience to address. *Monitoring and.

Amman, Jordan

• Handles the submission of user-generated content to the online platform, and ensure that content creators and managers place the content items correctly and ensure they are free from frauds, errors, and any illegal or.
• Block any live stream, short video, image, voice, and text content that might harm the Application to make it a safer place for all end-users.

Irbid Governorate, Jordan

• Interacted with customers via phone, email, and chat to answer inquiries, resolve issues, and provide product or service information. (KSA, Qatar, Bahrain, Jordan, Iraq, and Palestine markets).
• Effectively addressed customer concerns, resolved complaints, and ensured a high level of customer satisfaction while adhering to company policies.
• Assisted customers with order placement, tracking, cancellations, and returns, ensuring accuracy and timeliness.
• Maintained in-depth knowledge of company services to provide accurate and informative responses to customer queries.
• Provided technical assistance and troubleshooting guidance to customers experiencing service-related issues.
• Collaborated with team members and other departments to resolve complex customer issues and escalate cases as needed.

• Conducting time study techniques.
• Applying Traffic Light System to measure operator’s performance level in quality.
• Improving ergonomic environment by studying any wasted motion that the workers have to perform during their work.
• Applying line balancing technique.