Starting as shift engineer to cover all resident team accounts then started as resident for Bank Misr from June 2019 then team leader and act as senior for Bank Misr resident team from January 2021Level one support by taking ownership of Bank Misr's issues and incidents via mails or calls. Collectinformation through a customer conversation, accessing support tools and additional staff if needed.Document customer's information and complain in the ticket.Follow up with customers… Show more Starting as shift engineer to cover all resident team accounts then started as resident for Bank Misr from June 2019 then team leader and act as senior for Bank Misr resident team from January 2021Level one support by taking ownership of Bank Misr's issues and incidents via mails or calls. Collectinformation through a customer conversation, accessing support tools and additional staff if needed.Document customer's information and complain in the ticket.Follow up with customers for ET/RFO and keep them with progressive updates.Level two technical support by specifying customers' issues if physical, detect the failure segment, andraise the incident to the concerned team. Or logical cases.Installation and configuration of customers' premises equipment like SHDSL modems(Adtran, Aethra v.35 , Aethra EFM and Soho) and CE routers ( CE routers in case of router replacement ). Configuring SHDSL local loops terminations on IP DSLAMs/SANs (Huawei, Nokia, and ZTE).Troubleshooting layer one VPN circuits with local carrier. (Dark Fiber)Troubleshooting leased lines and MPLS VPN (Layer 2, 3 VPN) issues with various solutionsTroubleshooting local loop, Pre-WIMAX, 3G/4G, and Fiber solutions.On call duty (24/7) with Bank Misr and shift engineers.Experience in troubleshooting multi vendors,for Juniper: (MX104- MX960- MX2020)For Cisco (VXR- ASR1000- ASR 9000 I0S xr)Work closely with various internal teams to complete a tender, contact, and maintain the work flow of theservices (Pre-sales engineering, account manager, and project management team.) Show less

Implementation Engineer working Development School’s Network Infrastructures.- Configuration of Network devices , connecting all shcool's devices ( Switches , Wireless Controller , Access Points , Server , Firewall ) then test it to make sure that all devices working well before dispatching it to shcool.- Lead technicians in school to install all devices and test all network in each school to make sure that there's no problem in Active devices or passive network and if there any… Show more Implementation Engineer working Development School’s Network Infrastructures.- Configuration of Network devices , connecting all shcool's devices ( Switches , Wireless Controller , Access Points , Server , Firewall ) then test it to make sure that all devices working well before dispatching it to shcool.- Lead technicians in school to install all devices and test all network in each school to make sure that there's no problem in Active devices or passive network and if there any problems take the needed action to solve it.- Working on different Vendors ( CISCO, Huawei, Aruba ) Switches, Wireless Controller, Access Point , HP servers and ForcePoint Firewall. Show less