- Providing excellent service by understanding customer needs and managing data within workload to protect and manage data effectively.- Produce technical strategies along with related procedural documentation so organizations can resume normal operations as soon as possible following a crisis.- Configure/develop the data protection plan and disaster recovery plan, determine the data value and what data should be lost based on the RPO (Recovery Point Objective) and RTO (Recovery Time Objective) according to SLA.- Participate and provides solutions such as updating , implementing and testing recovery practices .- Performing Intensive Health Check on customer BK and DR systems depending on certain schedules.- Identify and eliminate Risks .- Monitor performance, health and availability of backup and DR services .- Make sure the SLAs are met by managing and monitoring backups and replications of systems and infrastructure.- Working within a collaborative infrastructure team to provide proactive maintenance for systems and infrastructure to ensure maximum availability .Technologies : Commvault ,Veritas NetBackup , Veritas Exec and Veeam

• Actively look for security vulnerabilities in our application and network, reporting issues and describing possible solutions.• detect any unregular sys behavior• Design and maintain our security infrastructure.• Stay up to date with security news OWASP top 10 , keeping an eye on SIEM tool .• Actively liaise with the development team to ensure a secure architecture.• Actively liaise with the development team to ensure thorough automated testing of all source code (e.g., via Test-Driven Development).• deploy sandbox environment for testing new software• Provide regular reports auditing our current services and latest changes, as well as our internal practices.• Monitor our server traffic, ticketing and reporting unusual packets.

• Troubleshooting and support 110 workstation on the hotel + guests PCs .• Analyzes, designs, develops, tests and implements workstation set up and operating environment.• Install and perform repairs to hardware, software, and peripheral equipment, Following design or installation specifications .• Install and repair Printers & AP .• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software and follow up on ticket system .• Answer users' inquiries regarding computer software and hardware operation to resolve problems.• Assists in network planning and installation as required.• handling join user to domain case , authentication faultier ,upgrade software with WSUS and client vpn configuration.